I ordered flowers on for my boyfriend. FTD went through this florist to make and deliver my arrangement. It was supposed to have at least 14 stems of lilies with smaller(but not cheaper) flowers filling in the bouquet and have a height of 19″. What I got was an arrangement that only had 4 lilies and was filled with smaller, cheap, damaged flowers. Instead of the bouquet being full and round like it should have been it was flat on top with all of the flowers at the same height of 13″(half a freakin’ foot shorter than it should have been!!). I spent $ 70+ on an arrangement that looked like it was picked up at Stop N Shop or Wal-mart for $ 5.00. So basically this place took my hard earned cash and gave me a terrible product in return that made me look like a douche bag to my boy friend.