Enterprise Rent-A-Car

I picked up my rental car last night and I am beyond disappointed!!! Enterprise was suppose to be there at 5:30 and finally got me at 6:15! The car they gave me was beyond dirty! There is dental floss on the floor, a Home Depot receipt, a beach parking pass on the dash board, the radio and dash board are dusty and so sticky! The windows are covered in dirt and looks like a dog licked them, it smells awful and the seats are coverd in something sticky. I am shocked at their standards and would never recommend them to anyone ever. They told me that it was such a busy day and that they just picked this car up and the person before me“destroyed it” and that is all they had to give me and no time to clean it. Worst customer service!

Good service, friendly staff. Did the trick but nothing super exciting. The wait, the facility was meh but the service was top notch

SERVICE: My fiancé and I have used this Enterprise location a few times for our visits back to his hometown in Burlington and we haven’t had a problem. The people I’ve interacted with were helpful and easy-​going.
PRODUCTS: I’ve enjoyed the vehicles we’ve rented each time. The last time (October ’09) my family and I wanted a vehicle that would seat at least 6 so we were expecting a van. We were able to get a nice SUV and weren’t charged extra for it.
PRICING: Since we book our reservations online, we’re usually able to lock in a very good rate.
OVERALL: I think I’ll continue to use this Enterprise Rent-​A-​Car whenever we need a vehicle for our trips to Burlington. There is one thing that kinda bugs me – it’s on a busy street so if you’re there during a time where there are a lot of cars on the road, you could be sitting for awhile trying to get out since you have to yield to on-​coming traffic.