Midas

After three months on the road I am finally sitting down to say that these guys were great to me. They helped me out right away when my truck was breaking down. They honored the Midas warranty from another franchise from out of state and out of their own pocket made repairs to the brakes which included missing parts and misc. repairs that got me back on the road with confidence to drive another 5,000 miles, up through B.C. and Alaska and back down to the states. Although the problem did re-​occur, problem with the ABS, I had no concerns about the quality of the repairs and the brakes, aside from the ABS, are working fine. I wish guys like this were in all the Midas stores, I would never hesitate to take my truck or auto problems to them. I would trust them again without hesitation.

I wish I could give this Midas store zero stars! My wife took her vehicle here to have the brake pads replaced as the scratch indicator was beginning to make noise. They told my wife the pads were fine and they did some other work to them and it was good to go. I was kind of shocked when she told me this but thought okay I guess we will see. After the service was completed my wife ran some errands no more than 10 miles and she noticed it would make a loud thud noise once and awhile when she braked. Unfortunately Midas was closed by this time or we would of taken it back right then. I took a look and it was clear the «mechanic» forgot to tighten the bolts that hold the entire brake system on that tire. One bolt was completely gone and the other one was only finger tight. I understand that accidents happen we are all human but what really upset both of us was the poor customer service from the manager and owner. The manager of the store told us he couldn’t give us any money back but wanted to give us a measly $ 30 oil change coupon to win back our business. When you spend over $ 400 to have brake work done and only part of the job gets completed I don’t feel you should have to pay the full amount especially when it put my families life in jeopardy. I argued with the store owner about getting some money back who told me he couldn’t return any of the money, all his guys are ase certified and accidents happen. When I told him I understand but when a job is not completed and it could of lead to a fatal crash he said well that’s why he has insurance. The owner claimed that his guys still did work to the vehicle and needed to be paid. We finally settled on not having to pay the full amount. We ended up taking it to an actual mechanic shop because it started making the original scratching noise we heard from the beginning and they replaced the pads because they were bad. I will not recommend Midas to anyone I know because of the poor customer service. Like I said I understand accidents happen but this was a horrible experience. Take your vehicle to an actual mechanic shop not a quick in and out service.

Opens early (7:30 am)! Was able to get in so we can continue on our vacation. Staff listened to concerns and needs. Didn’t try and upsell or push other service. Muffler replaced so we can enjoy quiet driving on our trip. Cost was reasonable, too.

Quick turnaround even on a busy Saturday! Friendly, helpful, and efficient. No complaints, and I would absolutely recommend this place to anyone who needs their vehicle looked at.