Rogers Service Group

Not sure if I want to go as high as 3 stars but I’m feelin’ generous today.
We moved from Binghamton to a new State — yes, can you believe we actually left the Mecca that is Binghamton! We we wanted to make sure all was taken care of so we got quotes from a bunch of different vendors. Although Rogers was not the least expensive, they were professional and we liked the salesperson — he knew his stuff and was very respectful.
They gave us 2 quotes — one where they estimated the weight of our stuff and one where they estimated the weight and any potential extra’s — for example, if we wanted them to pack up more than we originally said.
Moving day came. They sent 3 guys for a fully furnished 3 bedroom house with attic storage and a finished basement. I would estimate that 65% of the work was done by one guy, 25% by another, and 10% by the other. The guy who did 10% was old and really didn’t do much at all. It took a lot longer to pack up the truck than it should have. They really should have sent more people, and one’s that would work.
OK, the truck got to our new place just fine but again, there were only 3 guys to unload. One guy did hardly any work — I would say 10% or less. The other 2 were good but it again took a lot longer than it should have — they really should have had another 2 guys. One of the guys really busted his butt and was a good guy — we gave him a very nice tip. The other guy was an OK worker but must have had some sort of disability because he couldn’t communicate well — many misunderstandings, we gave him an OK tip because we felt bad for him. All the guys looked like they needed the money. It was evening before they got done.
Then there were all the boxes after unpacking. Rogers originally told us they would take them away. After we got to our new place, they said they won’t take them but that we can call their partner company (people that unloaded) to do it. We called, they didn’t know what we were talking about and treated us as if we were nuts to think they were going to come out to our place and remove the boxes. We finally had to break them all down, wrap them up with twine, and take them to the curb on recycling day. It took a looooong time. Would have been nice if Rogers did it.
Like I said, they gave us 2 quotes. Let’s say the first quote was $ 2.5k and the second was $ 3k. The 3K was a very rough estimate and was a just in case kind of thing to cover any potential extra’s — or so they said. They take the higher amt and then refund you for any amount under that. At the end of the day, they claimed there were many extra’s and the final bill came out to be literally within pennies of the $ 3K. Either these guys are fabulous estimators or they took all they could get. I marveled at their accuracy and all they could say was, yep, that’s what it came out to. My moving expenses were covered by my employer but I still didn’t like the whole thing — felt oogie.
All in all, we did get our stuff to the new place and everything was fine and undamaged but they should have sent more people, and people who worked so we had more time at the end of the day to unpack. We felt like the one’s that worked were being abused — they were complaining about having to do all the work, and they were right. We expected more, it was much less professional than expected. I don’t know if other companies are any better because Rogers presented well and has a good reputation.