Auto Europe

My friend who has recently moved from France was looking for a Renault and it turned to be quite difficult to find one in Michigan. We went to Auto Europe asking them for help, but apart from some recommendations they couldn’t offer us any practical assistance. We were disappointed but thankful for the fact they redirected us to RepoKar Online Auto Auction where my friend found the car he wanted. So I have really contradictory feelings about our visit to Auto Europe.

From what I heard, the service dept is pretty good but sales is utterly terrible. I didn’t experience it firsthand until I called them.
This dealership had a car I wanted to buy listed on AutoTrader, so I called for more info but no one answered so I left my name and number. No one called me back. So a few days later I called again (during normal business hours) and no one answered, so I left my name and number again and I requested that they call me, again. Well FINALLY the next day, their sales guy calls me back. He tells me more about the car’s history and such. Awesome. But here’s where my experience with AutoEurope Sales really goes south. He puts me on hold for about 5 – 10 mins. OK, OK, I get that you’re really busy. It was the end of the day for them (I was on PST at the time, and they’re on EST, I think) and that he wanted to leave the office. Yeah, I get it. But I’m a customer. I told him I would pay cash for the car, no financing needed, and I could even supply a deposit to prove that I am a serious buyer. But no, he puts me on hold a second time. This time a bit longer. WTF? Is this really how you treat your customers? Then, when he finally gets back on the line, he asks me, and I am reporting this VERBATIM, «So what do you want?» And he said this in the rudest tone imaginable.
Listen, buddy, do you want to make a sale or not? Jesus. I told him I wanted to buy the car but I’d need it shipped. And that I wanted to talk to him more about negotiating the price. And I told him this straight up. I don’t fuck around, I don’t beat around the bush when it comes to buying shit. Well he said I could e-​mail him and he’d respond with more info. Well he never did. So I e-​mailed him a reminder. No response. It’s been a week now. No replies.
Well guess what? You just lost a customer. I was going to buy this car from you, but not anymore. I am going to get a very similar car from a different dealership. I was going to put on here that I’d be willing to take down or modify this review if he called me back and was willing to discuss the sale of the car further and the shipping options, but I changed my mind. This review stays. I want to make sure that exotic/​foreign car buyers know how shitty the sales dept. is at AutoEurope.
I get that I’m female, and somewhat young, but you shouldn’t be sexist or ageist if you are a salesperson. It’s basically a recipe for NO SALES.
Edit: I rescind my comment about the service department potentially being good:
I rest my case.

WORST dealer I have ever been to. Great cars, horrid service. Called ahead about two cars I was interested in, when I showed up that afternoon they said they sold all of one model. The other vehicle we talked about for a few minutes, then I asked if I could drive it and the salesman said to me «not unless you’re buying it». (it was a used car, not even one of the more exotic vehicles present.) I told him I don’t buy cars without driving them first. He said we hadn’t talked numbers or checked my credit after I told him it would be a cash deal. (Which I had mentioned on the phone earlier that day as well.) Right then a salesman interrupted us to which he yelled profanities at him. After that another employee came up saying another customer was waiting for him… my salesman then walked away from me to tell the woman waiting how awful the company she worked for was and asking how she had the nerve to come here. She responded «my boss recommended you, I don’t know anything about what you’re talking about… I just wanted to buy a car.» He continued to yell at her very rudely. I just walked away.
Very sad their customer service has become so terrible. I will never recommend them to anyone and truly hope they clean up their manners and their mouths for future dealings with customers.