Bear Roofing

We have used Bear Roofing for a new roof on our house 4 years ago. Great Experience.
They repaired a leaking flashing on a fireplace (different building) a year ago. Great Experience
We had an roof leak around the exhaust pipes in yet another building this year.
Here are out issues:
1. Had a really tough time getting the woman answering the phone to hear me. had to repeat myself numerous times. I can talk to other people on my phone and have no problem calling at the same location. Was very frustrating.
2. Took someone a few days to come out to check out the problem. Even though I told them it was leaking, it took 3 – 4 days to get someone to come out. It felt like there was no sense of urgency.
3. Quoted us a lot of $$ for the repair/​replace of a couple boots ($ 750.00) and another delay of a day or two before they could come out to do the work. They also quoted $ 400.00 to repair a less than 12″ hole in the drywall where the leak was in a closet ceiling. The guy who gave the quote was not equipped to do the repairs. So after waiting 3 – 4 days, there still was no progress on getting the leak fixed.
Called another roofing company once the guy from Bear gave us the quote, they came out and repaired/​replaced the boots (Took less than an hour) the next day (New Years Eve) for less than ½ the cost. It was repaired before Bear Roofing called to setup the appointment to do the work. We’ll fix the drywall ourselves, its just a closet.
I don’t know why, but we didn’t get the level of service we had received in the past.

We called Bear Roofing because my sister had a good experience with a simple leak fix and we needed the same repair. We set up an appointment for a Wednesday afternoon and no one showed up. I called and rescheduled for the following day, was told I didn’t need to be home for the repair man to do what he needed to do. Again, no one showed up. Called several more times and was promised someone would come out before the weekend. No one ever came and they never called to say they weren’t coming and never received an apology. Terrible customer service. Needless to say we called another company who came promptly and repaired our simple roof leak.

I had a small leak in my roof and was quoted a price to fix from Bear Roofing for around $ 500. When the technician arrived, he saw that it was a very small and simple fix. It took him less than ten minutes to fix my problem. That was two year ago and my roof hasn’t leaked since. To this day they have not sent me a bill. Bear Roofing is a huge Blessing and I will never use any other company.