Dec Construction Company

2015 update. DEC never completed the work. The owner contacted us through a DEC employee and wanted a completion and satisfaction document signed. We refused. We are keeping the documents showing DEC was willing to «waive» monies supposedly owed, in exchange for a satisfaction document. Again, we weren’t satisfied, so we refused.

We had a pipe burst in Jan of 2014. The pipes are in our ceilings. The ceiling then caved in for about half our house. DEC was recommended to us from a plumber (who we will also never use again, Standard Heating, AC, Plumbing). DEC assured us that everything would be taken care of in a timely manner. They were supposed to do a three day dry out and then the repairs. This was an agreement discussed by DEC and our insurance agent. The three day dry out took over 2 weeks because they never showed up when they were supposed to and would never call us back. Sometimes it took 3 – 4 days to get them to respond. All the while, my house was looking worse and worse. My husband did some of the work, like removing some flooring that had to be replaced. We finally got them to come get their fans and equipment after calling the main office and complaining three times. They immediately asked for payment, even though they never sent us or our insurance agent a statement. We had not even gotten the insurance money yet. When they did send a statement, it was charging us for stuff they hadn’t done, including the work my husband did. So we had to send it back to them telling them what needed to be deducted. They said they had had some communication issues with their workers. No one had kept logs of when they were at our house or what they had done. Luckily, we did keep records. We finally got them taken care of and found a much better company to do the repairs (DKI Disaster Restoration). Do not use DEC. They do not respect your time or home.

Long story but they were used to reclaim a room after a pipe burst. They then talked us into using them on our insurance claim. They had us sign something that let them cash the insurance check without us cosigning it. The problem came because they did move out old furniture, rip up carpet and install new flooring, they also ripped out carpet on stairs, supplied carpet and installed carpet on the stairs but we bought and supplied the flooring for the actual room. However when the check came the cashed the entire check and said they deserved it. After spending time trying to figure out what was going on and a few heated conversations, I got in touch with someone who sounded nice and acted like she wanted to help, well that took almost two weeks and I finally got them to look at the claim and see that some of that money was ours because we supplied part of the flooring. Well they said that money was supposed to go back to the insurance company. I told them I do not care where the money goes it is not theirs. So after time they said they would redo the quote. Well the quote came in it was outrageous but they beat me into submisson and I said fine. All I want is what I paid for the flooring and the rest can go back to the insurance company. They did a great job but got way to much for it. The field personnel where amazing and I hate that they work for such an underhanded company. If you have to deal with them and they send a guy who keeps saying he is the PROJECT MANAGER and he knows exactly what to do and tries to make you feel stupid do yourself a favor and just send him packing (I was going to name him but I thought better of it. if you meet him you will know what I mean.). Good workers, good job, underhanded business techniques. Find a contractor that has good workers, does a good job and is honest, you will be much better off but if you have to use them make sure not to initial the piece of paper that allows them to cash insurance checks without you co signing. (that was my fault but you live and learn)!