Forever 21

This location is by far the worst I have ever been in. The store is a hot mess! There are always clothes on the floor, piles of them, and the staff is not friendly at all. The stuff they have out is not up to date compared to other locations. On top of all this the line to checkout is always super long and slow! The Grand River location is a lot better!

As a disabled person, there manual handicap entrance is insulting. How is this door at all accessible for those who are disabled?

There’s always something with this Forever 21. Generally the music is loud and obnoxious, the lights are blindingly bright, clothes are all over the floor from falling off the hangers, employees are never around to see if you need help, the store is way too huge and overwhelming and finding anything is like playing Where’s Waldo (or more like Where’s The Multi-​Colored Crop Top With Suggestive Slogan Across The Chest).
The last time I was here in July 2015 there were some employees on the sales floor. How do I know that? Well, it wasn’t because I could see them. It was because they were yelling at each other across the store; literally having a full conversation from about 30 yards away from each other. Classy.
The clothes are super cheaply made. They’re usually super cheap, but very cheaply made. I’ve found a few pieces I’ve liked and bought and had to throw out within a month because of bad quality.
The two stars is basically from a dress I bought here last year and absolutely love. I wear it in every season and it hasn’t let me down yet.
If they cleaned up some and got better employees, they’d be going a long way to bring in more customers. Customer service is really all you’ve got when your products don’t last.

I love forever 21, but this location was a hot mess. Everything was out of its place. It was like walking into a Forever 21, after a tornado. Took a while to find anything in the piles of clothes. One of the most unorganized forever 21 locations I’ve seen. If they cleaned up the shop and made it look more presentable I would give it 5 stars.

As far as selection goes I wish I could have gone 5 stars.
I love getting clothes from this place. They fit me well. There are tons of different styles in one place they even have some men’s clothes.
This particular store is huge. I am never disappointed in price or size variety however, it can be a real mess sometimes as far as organization goes.
Customer service… major disappointment!
I have watched on several occasions with different employees that they feel they need to talk to each other and socialize before taking care of a line of 8 people. I have seen stores with less employees and longer lines go way faster than this place. I have to say the lady at the dressing room was the best I have had so far in customer care. As soon as I walked up I was assisted and put in a dressing room. Kudos! The cash register experience almost made me walk out though.
I will go back because this is the only forever 21 in the area and am going to be positive for better customer care in the future

You must be careful what you purchase from Forever 21. It is affordable, but some items just don’t hold up. The new store is simply not worth checking out. I order from Forever 21’s online site. The actual, local store is filthy, disheveled, and poorly staffed. Much of the merchandise is dirty because it’s been thrown around. The typical clientele seems to be those who have babies really, really young.
An acquaintance mentioned how big the new store is… it’s too big. And bright! Really, what’s up with those blinding cubes and that loud, obnoxious music! The one time I walked in, I walked out. The cashier line was almost to the door. Obviously, the store has a problem.
I read the previous review where two ladies were asked to put their drinks by cleaning supplies. Hmmm. I saw plenty of certain types slurping on fruit flavored sodas and waving baby bottles. Guess it’s only responsible people who are instructed to put their drinks by cleaning supplies. Luckily for the store clerks, I didn’t have a drink. If I had been met with this form discrimination, I would have had the clerk in question fired.

So I’m an avid Forever shopper — especially to pick up a quick accessory or cute going out clothes that I don’t want to spend a ridiculous amount on. Quality is on a case by case basis. All of my best shopping experiences at Forever have been in stores outside of Birmingham. The Birmingham store packs their racks in so tight that it’s hard to comfortably shop and pull out items. The selection is also very limited — I’m thinking because the old merchandise isn’t moving off so quickly so they are limited as to what new items they can put out on the floor. I’ve noticed in every other Forever, the selection is 10 times better and very different from what’s in the Birmingham store — they have plenty of racks on the floor so it’s easy to browse through the clothes. Birmingham store needs to take it up a notch! Customer service would be nice too! I just visited the Nashville store and was actually asked twice if I needed any help! Never has happened once in the Bham store@!

The prices are good, but the clothes aren’t made well. You get what you pay for.
My mom and I were once in there and as soon as we walked in, we were asked (more like told) right away to put our drinks by the cleaning supplies by the window. We left. It’s one thing to ask politely to put your drink by the register, but not by the cleaning supplies. Yuck! We also didn’t like being asked right when we got in the store. Just give us a moment to look around!

LOVE Forever 21!!! They have the best prices ever! And they even have sales on top of that! I can not wear their shoes but a lot of my friends do. I love the scarves! The quality is hit or miss but who cares if it is only $ 7! I have never had a problem with the quality or anything but I am a smart shopper. I always check for snags and stitching. Great party dresses and costume jewelry. Forever 21 is located on the bottom floor in the middle of the mall and food court. I rarely go to the Galleria, but when I do, I guarantee you will find me here!