Jim Ostrosky Salon

I had previously had a great experience at this salon 4 or 5 years ago so I bought a groupon for a wash, cut, and style to used before a Xmas party. They have a nice salon facility that has good atmosphere, located in a small house, off Highway 31.
I had an event to go to on a Saturday night so I got the latest appointment I could make, 12:30 pm, to have my hair cut and ‘done’. I didn’t realize they closed so early or the date wouldn’t have been important.
I showed up 10 minutes early to the appointment and was out the door, 12 – 15 mintues later. I had not washed my hair in three days when I came in, expecting it to be washed with my service but I was rushed to a chair. The stylist was curt and barely hid her annoyance at having to take a customer.
I have worked in retail and customer service for a long time, and continue to wait tables part time in addition to my day job in a tech field. I understand that serving groupon and other discount customers can be like playing roulette, but it is unprofessional and unkind to treat these customers poorly based on the expectation that they will be bad customers. I tipped her based on the original cost of the service, because I usually tip 20−30% for service, and so as not to be perceived as a bad groupon customer. I reserve tipping 0−15% for really bad service, quality, and dispute resolution. I shouldn’t have tipped the woman at all.
First of all, I was rushed to the chair. She was short with me, struggling to hide her annoyance, and not very personable. Seeing as how eager she was to get started, looming over my head with my hair and the scissors in her hand, I asked if I would not receive a wash first. She said my hair was fine and I didn’t need it. I was really wanting to do something a little different and discuss a style but she actually started to cut while I was talking and kept going, «like this?,» after each snip. In the end, it’s an ok, but not great cut, that is too short and has many more layers and fringing than what I requested or expected. It’s going to take extra time and haircuts to keep it shapely while trying to grow the layers out without taking anymore length!
Who wants to be bossed around by someone pulling on your hair and threatening you with scissors? My experience verges on traumatic.
She finished by sprinkling some dry shampoo in my crown, brushed it out, and then said «done» without offering to let me really see the cut. My hair was dank and still had crinkles in it from being in a pony tail so what was there to see anyway I guess???
I think I paid 29 for the groupon, plus a 12 $ tip. For $ 12 + $ 8 tip, I could have saved some money and gone to great clips. Plus, the stylists there are always friendly! The 280 location near Walmart and Kripsy Kreme has always been fast, solid, and friendly.

I absolutely agree with the others who got a Groupon for this place. I had a horrible experience here and had to pay much more to get my hair fixed at a legitimate salon. Take note that they’re having to offer Groupons again to get business– they can’t get or keep customers.

Every now and then, I get angry. Every now and then I get a little self destructive. Unfortunately, most of those times I take my aggression out on my hair. Once upon a time, I cut my hair up to my chin. That was not a good day. I cried. The most recent form of destruction was my great idea to dye my hair reddish brown. That was not a good idea, either. So when a Groupon came up for this salon, I grabbed it.
I have been trying to grow my hair out for a very long time. I have been refusing to get my hair cut, especially professionally. But after seeing pictures of my not so awesome widow’s peak making me look like a 60 year old man after a decade’s worth of a receding hair line, I decided I also needed a hair cut.
The salon is in a very small location, off the beaten path of 31. It is easy to find, though.
Jill was my stylist. She talks. She talks a lot. I am not a talker. But I found her easy to talk to, so I did not particularly mind that she was extra chatty. She also listened to me. I stopped getting my hair cut professionally because they never listen to me. I will say I want to keep the length, then they cut off 6 inches. It never fails. But this time, only two inches were lost. Yes, I had two inches of split ends. I can thank my hair dryer, curling iron, and flat iron for that. And the hair dye.
Anyways, she cut my hair in a way that hides my widow’s peak a bit. She also showed me how to style it myself. She fixed my bangs and she gave me highlights that got rid of the red color.
I am pleased with the service she performed. I was not pressured to buy any product, either. It was a relaxed atmosphere, and I wouldn’t refuse to go back.

I bought a groupon with a cut and full foil highlight, and I «had» really long hair, only wanted about 3 inches cut off the bottom, the stylist seemed to be very thorough in asking what I wanted, ended up cutting about an extra 3 – 4 inches than I wanted, and now I have zebra stripes instead of subtle light brown highlights… She knew I was not happy. She was super sweet, but got a little cut happy when she realized her next appt was coming in soon. Unfortunately, I can’t reccommend, and it will take about 6 months to grow out, and perhaps a box of do it yourself hair color to calm down the «stripes». I’ll keep looking…

I too bought a groupon to this «Aveda Concept» salon. I drove up to find a dumpy old house with a sign outside. I gave it the benefit of the doubt and went in. What a mistake! I was the ONLY person in there with the owner who was friendly but very odd. I told him exactly what I wanted and I walked out with my hair looking WORSE than when I walked in! AND he had the audacity to charge me $ 30 to «style» my hair meaning he used the straightner on my hair for about 5minute. He didn’t even notify me of the charge up front! I do have to say I called and told him how unhappy I was and I went back a week later to have him «fix» it. I told him my roots were still there and it looked as if my hair was never highlighted. He regretably agreed but he did NOT come close to rectifying the situation. If you have a groupon go buy Aveda products here and DO NOT let him touch your hair! This is NOT an Aveda salon they just sell Aveda products!!!

I went to J. Ostrosky for the first time because I bought a Groupon. I will NEVER return. I asked for 2 very simple things:
*SUBTLE highlights
*Cover the gray hair
After 3.25 HOURS, not only was the front of my hair ORANGE, it is STRIPED with blonde & the rest of it was dyed a terrible mousy brown. Additionally, the gray was not covered.
This is THE WORST dye job I have ever had. I will be going elsewhere in the hopes that they can make me look like a human being again.
If I could give this business ZERO stars, I would. If only I could get my money back.