MedHelp

Wow! Not what I was expecting for what I thought was a general «walk-​in clinic.» I called & made an appointment to meet with Dr. Pink Fulmer.
This place exceeded my expectations. As it took a few minutes for the front clerk to check me in; it didn’t take long (maybe 10 – 15 mins) before I was being called back. (I am a new patient). The lobby to this office is modern, has plenty of seating, and has a neat «charging station» for smart phone users who are running on their last fumes. :) I got called back and the young lady who took my blood pressure/​weight was really nice. We talked briefly of the symptoms and she got me back into my private waiting room.
It wasn’t long before Dr. Pink was in my room talking to me and asking me about my symptoms and conditions. He has a very calming and relaxing personality which puts a nervous person like me to ease. He truly seemed to care about my concerns and listened to all of my worries about my «condition.» He gave me a thorough examination, and even had some tests/​xrays done that made me feel a lot better about what I «thought» was happening to my body.
He thoroughly went over my results and overall I was really pleased with he and all of his medical assisting staff. They were all really nice as I was super nervous about even being there. (I rarely go to the doctor). I also ended up getting a flu shot while I was there, and the girl who did it (med assistant) was sweet and did the deed quick and painless.
I was sad to learn that Dr. P. Fulmer will be retiring sometime this year; but I really liked this office and will give their other doctors a shot. Fast and convenient!
I also visited their in-​house pharmacy (Rx Pharmacy) and I was thoroughly pleased. They were extremely quick and you can’t get any better than picking up your prescriptions up at the same time you saw your doctor. It was cheap and the Pharmacy Owner (can’t remember his name) was so down to earth and really pleasant to deal with.
Overall, really pleased with this medical experience and glad to know I have this great place so close to where I live! :) My husband and I will be using them as our PCP.
**Side note** They also do walk-in’s! So if you are considering this as a walk-​in option; try it. It’s just as good (in my opinion better!!) than your typical «American Family Care!»
Thanks MEDHELP LAKESHORE!

I dont get sick very often. I dont end up in these places too much. They get a bad rap for a reason. This location gets 2 stars because the staff seems nice enough, even if questionably competent. I felt like they just threw a diagnosis at me, which also happened to be a misdiagnosis. They took blood, and although the doctor said my counts looked fine, still put me on antibiotics for a middle ear infection… which upon expensive later visit to the ER, found out was entirely not the case. These people treat everyone as if they have a cold, flu, or bronchitis. When I described my symptoms to the doctor, they were quickly dismissed. I didn’t even know what prescription I was picking up or how much it cost when I went to the pharmacy. All I was told was that my prescription had been called in. Lesson learned. My advice to anyone seeing any doctor is to ask plenty of questions and assert yourself, especially if you are not confident that they are paying adequate attention to you. Just because you don’t have a primary care physician doesn’t mean you have to accept sub-​par medical care.

I love Dr Yu and Medhelp. They are always efficient, the doctor is very knowledgable, and it’s never a long wait. I think the longest I have waited was about average for my regular internist with whom I have an appointment. Dr Yu also sees patients in a GP/​internal medicine practice and by appointment. Medhelp is the best urgent care in Trussville and the best urgent care I have ever been to.

As a medical professional, I’m not going to go see a doctor unless I absolutely have to. I went to this urgent care on a weekend when I couldn’t go see my regular doctor. Dr. Orso, who saw me, did just that – looked at me, shouted out a diagnosis and sent me on my way. He was rude and rushed (spent less than 60 seconds in the room), didn’t even touch me, and became angry with me when I asked about whether I could go to work or not. He also completely dismissed the primary reason I had come in, and told me treatment for my primary complaint was «excessive.» It would have been nice just to be listened to and felt like he gave a flying flip about his patient.

Do not waste your time going here. The doctors and nurses are indifferent to your needs. I was given three different antibiotics which destroyed me. It took a week to get a culture back. Everyone else gets lab results back in 3 days. By the time I got on the fourth antibiotic I’ve been so debilitated that I can hardly get out of bed. I have been trying for 3 days to get the doctor or a nurse to respond to a message. Everywhere else responds within the day, but they very curtly tell you that they don’t return messages for 24 hours (if then). Take the trouble to go to Kirklin or a Brookwood system family care doctor. You’ll be glad you did.

I have not yet found a personal doctor and am using urgent clinics occasionally. I’ve seen two different doctors here in the past year. The place is run well and is clean. The wait times are somewhat long between 30 minutes and 90 minutes.
The doctors seem good but desire to be efficient. They addressed the issues at hand and gave good advice that worked. I suspect this clinic may have an advantage as it probably has a larger in-​house lab because of the number of doctors practicing, but I don’t know for sure.
Obviously, I’m willing to return to this clinic but believe I may have found a better place (in another review).

The door of the building says family care, yet they don’t see children under six. Turned me and my sick two year old away because they don’t see children. For shame, and why does the door say family care? No CARE and NOT for FAMILIES. FALSE ADVERTISING.

I was really sick. Really really sick, and had been laid up a couple days, just getting worse. So I showed up at 8 AM on a Saturday, and was leaving by 9:15 having seen a doctor, had a few tests done, and a prescription that helped with the worst symptoms.
I was happy with the services provided, and would recommend this place to anyone who needs help, especially on the weekend.