Zaxby’s

I know most people love Zaxby’s fried chicken, but the grilled cajun club is my favorite. It’s always very flavorful.
This particular location is fairly small, and pretty loud inside if there are more than a few tables full. It can be hard to hear them announce that your order is ready. Drink machine had an ice spill in front of it which hadn’t been cleaned, just a ‘wet floor’ sign beside it. Also had to search for the salt & pepper as they were not at my table — they had been placed in a windowsill and not returned to the table. The food is good, and I’ll definitely eat here again. Just hope that the inside has fewer drawbacks next time.

I normally don’t take the time to write these things but the service was exceptionally bad here.
I was in from out of town on vacation and had gone to different Zaxbys in GA and AL no less than 4 times before this week. I always order the chicken finger plate with no cole slaw and extra fries. EVERY other single Zaxbys would give us extra fries but this one did not. I asked the cashier to add more fries with the first box and she grudgingly took it. when I told her the second box was short as well, the cashier rolled her little neck and eyes and proceeded to yell at me, «well this is the right amount but I’ll give you more anyway!».
People forget that this is the customers money that is being spent so I promptly went inside to get my refund. I go to talk to an assistant manager there named Angela K. and inform her of the poor customer service in drive thru. She then tells me she gave us the correct amount of fries yet she was on the phone the whole time AND also was just as rude as the drive thru cashier.
I just asked for a refund and then she tried to make me go outside and get a different receipt even though I brought one of the two they gave me back in. I refused to do so and she eventually completed the refund with the receipt I gave her.
This was the worst experience I’ve ever had at a Zaxbys. Before I moved from California from Atlanta 8 years ago, I always went to Zaxbys. I see that they have grown over the years but at least at this location the service has declined from the level of service I’m used to receiving.

Fast, tasty, and filling. I enjoy coming to Zaxby’s whenever I’m in the south. The snack plate is filling and so good. Don’t skip the zak sauce it is really good with chicken strips. The sweet tea is also the best drink option. If I have time, I’ll be back before I leave.
FYI: Great customer service and a nice, clean restaurant.