Bloomfield Collision

I brought the my car here recommended by GEICO after I wrecked the front right side of my vehicle after hitting a deer on Rt-​3 last December 2015. Returned the vehicle couple of weeks after for a job terribly done. Plus an additional repair because the rental I dropped off at their location was damaged and was blamed on me.
After the initial repair last December, I was on the impression that everything was ok with the repair until I had a chance to drive into traffic in NYC. I was in a heavy traffic and my vehicle started overheating. Checking the coolant reservoir, I found out it was dry and empty. Same goes with the radiator. Ok, I thought that the shop forgot to refill the coolant in my radiator after the repair, so I filled it up and let this pass. Since it was still winter, I never thought that something was really wrong because driving thru cold weather, your engine will never overheat. But after 3 days, the check engine light went on. I checked under the hood and found out that my radiator dried up again.
Another week of refilling and drying out of coolant, I found out that there was a crack at my radiator that the shop overlooked. I brought it back to be repaired and replaced. After a day, I checked under the hood to see if the coolant level has not changed, finding out that there were missing screws that was not placed. At the same time, the splash guard at the bottom of the engine was put in the wrong way and I have to bring the vehicle to the dealer to install it the right way.
Here’s the worst part of the experience. I had a rental with Enterprise on their location. I was on the impression that if i drop off the rental. It was understood that the rental vehicle is in a safe location. There were no Enterprise representative in their office at this location after 1pm, so my impression was that if I gave the keys or the rental to any employee in Bloomfield Collision (which I handed to the girl at the desk, I assume she is a receptionist for the shop), I assumed that I was in the clear and was signed out. Come that following monday, Enterprise called me and said that I damaged the rental vehicle and they are charging my insurance. I know for a fact that I returned that rental in good condition and no accident occurred when I was driving it. I know that someone in the shop or the representative of Enterprise played with that rental after I dropped it off.
I consulted the whole incident with a lawyer but I cannot afford the additional expense. So I was left with just taking the false blame for the whole incident.
With all these that had happened, I will never bring my vehicle here even if GEICO tells me I should. The people here cannot be trusted!

I recently had my bumper repaired at Bloomfield Collision and can’t say enough great things about this place. They were incredibly thorough in their work, accommodating and friendly. I had a concern with the repair and Alex was quick to fix it and was soooo nice and reassuring through the process. I would absolutely recommend this place to anyone looking for a good and honest body shop!

Before we dive into the negative experience of the review, I would like to say that I was sent to this location through Geico. Giselle was lovely at the front desk; awesome personality, and extremely accommodating. Lamar, on the Enterprise side, was equally accommodating, and went above and beyond my expectations as a first-​time renter for a temporary vehicle. Before going into the shop, the only thing wrong with my car was the cracked bumper, from someone backing into me. Upon receiving my vehicle (quite an exceptional turn around time), I experienced four new issues: 1) my passenger door was not opening (After 20 minutes, they fixed it on the spot) 2) my right turn signal was blown 3) there is a god awful vibration coming from the right front wheel well 4) my positive cable disconnected from my battery while driving, a few days after the repair (this has never happened before, ever). I called after the battery disconnect, as I was on Route 3 when this happened. I spoke to Alex, who I must have caught on a bad day judging by the previous reviews, who essentially went the entire conversation telling me I was wrong. He then proceeded to ask why I did not immediately notify him that the blinker was out, and seemed upset that I could not come in to show him the car that same day. (I told him I barely drove the vehicle, due to my traveling with work) After I arrived, I could instantaneously gauge the «inconvenience» he saw in me, from his tone and body language. He then proceeded to show me, in a condescending and disrespectful manner, that if you disconnect the battery while the car is on, the alternator will power it. «Thank you, Alex, for sending a voltage spike through the electrical system of my vehicle.» It seems that because HE had never heard of a battery cable coming unloose in HIS 25 years of fixing cars, «I» was wrong. For those wondering, an alternator will not be able to power a vehicle at IDLE, ONCE DAMAGED, especially while running lights/​accessories. It was a shame, because I almost loved this place! 99% of my experience was great, but this guy was intolerable. I had never gotten into an accident, and had heard so many stories of terrible repair experiences. Yup, Alex was that story, for me. I ended up paying to have my car serviced else where for the rumble, because I did not want to have to interact with this gentleman again. I was, in all probability, an extremely rare occurence, but personally will not be revisiting this location.

I’ve never written a Unilocal review for an auto body shop before, but I need to let people know about this great place (I swear I have nothing to do with this shop!). I had gotten into a fender bender with a truck entering the Lincoln Tunnel. Bloomfield Collision’s estimate was roughly 40% less than the other local shops I had visited (Ferrara’s and Budd’s, both of which do very good work, but were significantly more expensive). Not only did Bloomfield complete the repair in a single day (the other shops indicated that they would need to keep my car for three days), but the owner Alex (very nice guy) provided both pick-​up and drop-​off service to my house! The car looks good as new, and they guaranteed their work. Great body shop. It’s near the Home Depot in Bloomfield (right side of the street).

No complaints here. All of the workers here are nice and helpful. The dropping off of my car was quick and easy and picking up after the repairs was too. The insurance reps. Here are also helpful too since much of the time if you deal with your insurance, its over the phone, here they’re in person. They did a great job on my car, looked new pretty much. Accident or just needing body work for your car, this seems like a great shop to go to. Alex is a real nice guy and is a good example of a owner/​manager.

I was referred to this shop through my insursnce after I had an accident on 280 Jan ’15. I have to say that my experience was a total positive one. Very professional and pleasant when dealing with anyone from the shop, owner and staff would reach out to communicate all that was going on to keep me abreast of the repair status. The end result was excellent, truck looks like amazing! I get complimented frequently on how great a job was done. Alex and his staff really knocked it outta the park, I would deffinately recommend this shop. Thank You for everything Bloomfield Collision!