Kelly John V MD PC

This 2 star review is based on the office staff. NOT the doctor.
I have yet to meet with the doctor, well at least not during my adult life. John Kelly was my PCP back before I could even look over the receptionist desk. Around 12 years old my insurance carrier changed and their office didn’t take it. Fast forward 15 years later my new carrier is accepted by his office. I haven’t actually met with him, but I’ve met with the physican’s assistant who is the sweetest of sweets! So caring and c She always answers my questions in full detail. She’s a medical book and I love it!
But before you can meet with her, you have to get passed the barbed wire fence made out of the wicked witches of West Passaic street… (the office staff)
The receptionists for this office are all rude. I’ve been hung up on several times, 1x was after scheduling an appt. I called back a few days later to reschedule at an earlier time… and you would’ve thought I demanded her to set up an appt. w/​the doc at the Oyster bar in Grand Central and to bring a bottle of Dom Perignon White Gold Jeroboam … & to waive the co-​pay. lol I mean that woman’s attitude is no good for business. But hey, I get it, it’s a stressful job… all day, every day…
Then on my way to the appt. I was hung up on when asking for directions because I didn’t know the business was in a residential area. (it’s been over 15 years, I honestly didn’t remember). I called back because I thought ‘hey maybe my phone’s poor reception disconnected the call’… this young witch confirmed that my phone didn’t, and hung up again :*(
Everytime I call to set up an appointment whoever picks up the phone just sounds like they totally hate their life, which makes it hard to have any faith that the doctors appointment will be any better. My boyfriend who has never had insurance but recently got it, tried scheduling an appointment but was turned off by whichever witch picked up the phone… and was abruptly hung up on too. (He’s not that good on the phone, never knows what to say so in this case ONLY I don’t blame them for hanging up on him LOL). But I’ve always felt the need to confront the witches about this issue. And every time I go there’s always like 5 of the witches young and old behind the desk just «hanging out»… and I always chicken out because I don’t want to be chased out of the office with brooms.
I went for blood work and the witch who did it had these big bangle bracelets that were rubbing all over my arm (ew) and then on top of that she only put one glove on (her right hand) which was holding my left arm, she cleans the skin area with an alcohol wipe (ok thats fine) but then she feels out the area with her left hand which had no glove and her dirty bracelets are just rubbing all over my arm. I asked her nicely, ‘hey could you please put a glove on that hand, i’m a germaphobe: smiles:’… she just looked at me with a blank stare… I was asking for the impossible to be done. That request was not granted, she found the vein, took the blood and I wanted to die lol.
In another future appt., the office had called me around 8:30am, by the time I got to the phone it stopped ringing. Since I had an appointment scheduled that same day I assumed they were calling to confirm. I called right back and said, «hi, I just recieved a missed call, I’m assuming it was in reference to my appointment later today. my name is -» and before I could finish the response was, «we’re not open yet you have to call back later!» call disconnects –_​_​_​_​_​–
FYI — ONLY ONE LAB, ONE LAB ONLY!
This office only works with ONE LAB, which is out of network (for me). I wish they had told me that they didn’t work with my lab since it’s clearly printed on my insurance ID card. I’ve gone to other doctors that have saved me thousands by giving me a heads up that they don’t work with my in network lab. But not this office. When I got my claim it didn’t say which doctor was billing me and I had gone to 5 that week (3 on the same day). I decided to call this office first (just to get it out of the way) and once again, whoever picked up the phone, thought I was asking her to move mountains, like she really didn’t want to tell me what labs they work with. «That’s not my job you have to call in the morning». I tried briefly explaining to her my situation before I was hung up on like usual & in the most assertive of assert voices she replies, «we only work with ONE LAB, one lab ONLY and that’s Accurate Diagnostic Labs, but I don’t do the claims you have to call back in the morning!» and I thanked her and you guessed it… the call ended.
I’m sorry I can’t give a better review, I TRULY hate giving reviews less than 3 stars, and I really like the physician assistant, she always answers my questions. But I hate having to cross the barbed wire fence built out of these wicked witches from the West side of Passaic street.