Midas

They lost my tire lock! This is after having a 15 minute conversation with the manager about how I did not give the mechanic permission to go into my glove compartment and take it, told him I did not want any work done on my tires that day just a simple oil change and specifically discussed how important it was to make sure they put my tire lock back because I had just learned that they are specific to your tire and are expensive to replace. I found that the lock was missing the next day when I drove far out of the way to get my tire replaced at the place I had originally bought them. They couldn’t replace the tire. I called Midas and they said they would replace the tire lock but at such an inconvenience. I made an appointment but it didn’t matter. They said I was not even in the computer system when I made the appointment although this was my third (and last) time here. It didn’t matter because when I got there the manager said he had forgot I had made an appointment and sent the mechanic to lunch. I waited 40 minutes before my car even went into the garage! They do not have their priorities straight. They are all over the place. Losing my tire lock and information. I’m glad I only went in for an oil change and will never go back after this horrendous experience.

My car battery died due to extreme weather. I called up Midas in Bloomfield because I live only a few blocks away and thought it would be a quick and easy task. They informed me that they can indeed replace my battery for me. My appt was at 11am. My kids and I got there at 10:50. They took my car in at 11 as promised. But it sat in their garage for 40 mins before I finally asked what was taking so long. They said that the mechanic had to stop and take another car into emissions. Wtf!
Another 10 mins later, the gm walks out and tells me that I need $ 400 worth of services done and that they didn’t have the battery– that they just had to order it. It took them 50 minutes to tell me that they didn’t have my battery in stock??? And this after them telling me on the phone that they did have one in stock. They then pushed on and tried to convince me that I needed the extra services done. I told them no and to just get the battery done, that my personal mechanic would have informed me about the need for extra services. The gm proceeded to lecture me on how my mechanic was bad and how much better they are and also expressed deep concern about the safety of my car. Then he went back and told his mechanics about only needing the battery. He came out another 10 mins later informing me that they need to order the battery. UMMMMM!!! Didn’t they just tell me that they had ordered it and that it was on it’s way??? At this point I was extremely angry. I had already called my personal mechanic and told them the situation. I felt like Midas was trying to take advantage of me and thought I would fall for their crap. I ended up taking my car and left without the battery. But of course it took another 20 mins to get my car back.
I brought it to my mechanic Sher’s Auto in Hartford. I should have done there in the first place. They took me in right away, replaced the battery, checked my fluids, checked all the supposed bad parts Midas told me about and had me on my way in less than 20 mins. Oh, and they confirmed my suspicion that Midas was trying to cheat me out of money and Sher’s even waived the labor because of the annoying almost
2 hours I’ve had with my car. What a waste of my time!
Never ever again! If you’re in the area– I’d say make the extra 20 min drive to Sher’s auto in Hartford. I should have never cheated on them and should have called them right away. I’ve learned my lesson.