Kay Jewelers

TERRIBLE customer service! Told us they didn’t have time for us and that they couldn’t do anything to help us. How could a big company say something like that. I will never shop there again nor wear the bracelet I got from there. Not to mention the rhinestones on the charms I got all started to come out and that’s what they couldn’t help me with, I even offered to pay to fix then but they said they didn’t have time.

Staff here are all nice and prompt specially the girls. I never had a boring moment here. It’s not like only for the first time but everytime I come here they are always accomodating and smiling. So much fun and entertaing to chat with them. This is my favorite kay shop of all kay shops. They make sure our jewelries are always in the very best condition. And I do love the lifetime warranties, lifetime jewelry cleaning and free jewelry check ups.

What a lousy company when it comes to truth in advertising and customer service! On their website they offer «free next day air» on orders… well, what they fail to mention is it’s free next day shipping 2 to 10 days later after they process your order… so that special gift you wanted next day for a special occasion will not happen using this company. Highly deceitful and clearly a bait and switch technique that should be investigated. I will never shop with or recommend this company again! Spread the word to boycott as will I on all social media outlets to hold them accountable.

I have never in my life experienced such poor customer service! They screwed up a planned engagement twice due to the lack of communication & incompetence of the sales person. I will never purchase anything from them again. I felt like the manager was pretending to be sympathetic to the situation, only because I was so upset I started yelling to her. To anyone looking for a place to purchase jewelry, I suggest you look elsewhere. Every kiss definitely does not begin with Kay!
I’m only giving them a star because I didn’t have another option.

The manager is very disrespectfully, rude and does not follow the stores warranty policies. I purchased life time batteries for an expensive watch, when I went to get a new battery they he refused to honor the life time purchase even though I had the paperwork. He would not answer my questions then asked me to leave the store because he was to busy to deal with me, was 1230 on Tuesday afternoon and there were only 2 other people browsing in the store…

Store Review:
It always looks better in the ads. You get what you pay for. I previously purchased a diamond accented necklace from this location. In the ads it looks great and I had a friend help me pick up this purchase as I was not close to this location during this period of time. I was shocked when I got it how skinny the actual necklace was with the attached pendant. As predicted it was not long after I gave the gift that the necklace broke and my wife lost the pendent without even knowing it. Kay is great in the commercials, but a lot of there sale items are cheap and low quality. Be aware.
Pros– cheap sale items
Cons– low quality jewlery
Hidden deals–
Free diamond ring washing if you ask them

My husband came here to buy a Christmas gift for me. He told me that while he was checking out the girls were making fun of his last name and rhyming it with various words.
(This is among many other issues I have had with Kay’s. I wish he wouldn’t have gone here in the first place…)
If it was me, I would’ve told them they could keep the sale. He is a little nicer than me and bought it anyway.
It’s not Christmas yet, but I wouldn’t be surprised if we go to return it and buy from a respectable store.

This location has ups and downs.
I chose to get my now wife’s engagement ring here due to the reputation of the jeweler and the amount of stores, since I knew I wanted the lifetime warranty in case anything ever happened.
My purchasing experience was with Lori (sp) who was the gemologist on staff at that time, she was awesome to work with! I literally knew NOTHING about rings or diamonds, just an idea of what I wanted, she found me the perfect ring and got it in a short time so everything I had planned went without a hitch.
Then, just under 2 month before the wedding my wife noticed her center stone on her diamond, which I splurged and paid extra for, was missing. That was pretty traumatic, less than 2 months before a wedding, and with all the stress. I went to the store and A.J. was very helpful. He explained they would send it to the ‘home office’ but it could take 4 – 6 weeks. 4 weeks… Ok, but I explained 6 weeks was AFTER my wedding date. So I wanted to explore EVERY possible option to make sure we had the ring FOR the wedding. A.J. was calm, explained he would put a rush on the replacement.
Then a manager, woman, whom I do not know, walked over and tried selling me a right hand ring to replace the engagement ring in case it wouldn’t be there in time… She angered me. I don’t like her. She was pushy, making me feel like it was MY fault this center stone fell out. I stopped her and told her «I had this ring ‘inspected’ less than 1 month ago. I want it back in time» I literally wasn’t mad until she spoke to me. She kept trying to speak to me, and I honestly just got even more mad.
In the end the ring was replaced just in time, and I even decided to buy another bracelet from them. That was the last time I will shop at this Kay. Their customer service is not good at all.

What a surprise it was to find out that almost everything in this store comes from CHINA .
Shame on you for charging such high prices for import junk. Buy American

Stopped in here over the weekend to get my jewelry cleaned. The gentlemen who helped me was very helpful, Rolando, I believe was his name. He was more than accommodating and treated my jewelry with care. Loved it!
(I can not say the same for some of the other employees who stood around and swung their keys around, with nothing to do…)
I purchased a few items for my bridesmaids and they included a lifetime guarantee… diamonds fall out– covered, stones fall out– covered. Can’t beat that coverage with a stick! Nor would you want to, because a diamond may fall out. ;)
I am not a fan of the mall, but this store is worth making your way to. Too bad it’s in the middle of the mall and you have to traipse through department stores and/​or kiosks to get to it.
In the future, I will call before I go and make sure this gentlemen is in… I want to deal with him again. And cheaper taxes in Dupage than in Cook County!