Springsoft International, Inc.

My husband and I were trying to find a company that could resolve our rusty/​sediment filled water issues in our new home; we are on a well. We called Springsoft International hoping that they could help us. My husband spoke to a gentleman named Bob who said they knew about water problems with well systems and he said he believed they would be able to help us, but that someone would obviously have to come to the house to diagnose the issue (he thought, based on their conversation, that we needed a smaller screen on the water pipe that enters ours house and a different filter, he suggested the ‘Big Blue’ whole house filter, and that would cost us roughly $ 600 or so, out the door). Well, unfortunately for us, they sent a man named Ed to our home who ran our water, saw it was orange and pointed that obvious fact out to me, and then told me they do not know about well water issues nor work with well water issues at all and charged us $ 109.00 for the service call and just persisted on trying to sell me a $ 3,450.00 filtration system. We feel scammed and if you are on a well I strongly suggest you go to a company that stays consistent with their company policies and doesn’t send out scam artists as techs.
E.Vuck
Schaumburg