Bergner’s Department Store

I went in looking for a winter coat. The selection was pretty picked over, which I expected as it is already January; however it was soooo unorganized. It was maddening! The coats that happen to be on hangers were on the wrong size hangers. So I had to go through every coat to see the size on the label. I never saw any associates in the area as per usual.
I rarely even go to Bergners because nothing seems to be organized and it’s pretty rare to see someone who actually works there.
I wish they would step it up!

Bloomington is a halfway point between where I live and some of my family. My Parents and I frequent meet for lunch and some shopping (usually at Bergners). Yesterday we did a little ~ ok, a lot of shopping there. We had lots if questions and a few issues figuring out all the wonderful deals and coupons. We were tended to by Dawn, Zak, and the store manager, who’s name, unfortunately escapes me.
I can’t say enough about attitude and customer service. And these folks have nailed it.
One time is worthy of comment. The staff at this store are guilty of great attitude and above board customer service again and again!

A Must Not Go Store!!!
I was never impressed with the store. I recently made a few trips there. Had associates whom would turned their nose up just because they didn’t think I would buy anything. Especially at the shoe dept., since they make commission, they don’t ever want to lift a finger unless they make the commission.
I bought a pair of Anne Klein sandals on 5 – 26. Wore them today. I have to remind you that I have a desk job so the most of walking I had was to and from the parking lot or the bathroom. At the end of the day, my feet turned black from the dye and I had blisters. I went to return them at the store and was told by the shoe dept. manager, Niki, that I cannot return them since they were worn and they cannot resell them. I told her that but they were defective so she needs to return them to the vendor. Niki really shows me how valuable I am as a customer and I will not shop there again!
It is too bad that there isn’t a lot of stores around here which has good customer service but I can tell you that at least Von Maur has a good return policy there. They never give you any hassle.
So glad that I used my American Express! They are the best Credit Card Company in the world! Love their customer service! I called them up and they said no worries. They will dispute the charge for me!

Good selections and prices. Clean store and friendly staff. They always have what I need and great brand names
.

My go-​to store for suits. They have a nice selection and a friendly sales staff.

I think it’s a knock off version of Carson’s. I don’t like to bash the corporation, but I think the help I got was from uncaring individuals who really didn’t have much knowledge. I have to say that the majority of individual’s I encountered should not work there. I mean I asked one girl if she knew about the prices in a certain section, she said «I don’t know, look for another item that has the tag on it.» Ummmm hello I needed help.
I went to the ties section to see if i could find a good deal, but wow, all the ties were strewn all over the tables, and mind you it was very early when I came. Again, I love my Carson’s and thought because this was a sister, it would make me happy, but alas it didn’t and I was quite displeased.

Between unmotivated employees and coupons/​pricing gimmicks, Bergner’s just leaves a bad taste in your mouth.
Most of the cashiers seem miserable, not necessarily rude… just not very happy.
They have so many «sales» I’ve seen that are not real sales because they increase the prices the week before so they can claim a higher percentage off when it goes on «sale» later. Lame lame lame.
Sometimes you can get a good deal if you have a coupon and find a good clearance item.