Embassy Suites Minneapolis – Airport

Was that a crime scene on the couch or did someone have their period. Had to keep the socks on for fear of catching something. And, since when is the heat centrally controlled, and set at an unbearable 80 degrees. Of course the window didn’t open so, all told, the room sucked. I have stayed in so many Hilton hotels I have lost count, but this is the absolute worst.
If you drive 5 minutes and stay at the other Embassy in Bloomington you get what you would expect, not this Motel 6 dump!

Okay, I need to start with the nice…
Beautiful atrium area.
Kind staff members.
the dinner we ordered via room service dinner was very tasty!
Breakfast was good and filling.
& about as close as one could get to airport — it was a quick trip from hotel to drop my husband at the ticketing gate.
the not nice…
stayed in room 1005, which would have been lovely if not for the smell of vomit that permeated the room. At first I thought it was coming from the bathroom, only to find at bedtime it was somewhere on the side of the bed furthest from the bathroom where I was — on the head board? the dust ruffle? on the carpet? We were not sure but it smelled worse as the night progressed. We asked for industrial strength Febreze, it didn’t help. Then we asked a staff person for help, he came in and sprayed the area with an industrial strength air freshener — brain numbingly cherry scented, it didn’t help.
Sold out hotel due to Wild game so we tried to endure.
Ended up sleeping with the patio door open — yes, Minnesota in February — it was that bad. But then the sound of the honking from the light rail kept us awake.
The smell, was so bad I placed the corner of a sheet and blanket over my nose. It was a relief to leave the smells — drove home with the window down for the fresh clean air — yes, it was MN in February.
There were some positives as I mentioned. Sorry Embassy Suites for the less than glowing review — you normally do better. PLEASE send your staff to room 1005 to do some thorough steam cleaning — maybe wash the dust ruffle? or steam clean the carpet? or the headboard, mattress? all of the above?

This hotel was beautiful. I love that the center of the hotel had a lot of plants and greens decorated with tables spread around. It really feels like you are in a park. Front desk staff was very nice. Hotel room was great, just like any other Embassy Suites.

Thursday, 5:45PM.
My layover was cancelled and I stayed here for the night.
Quickie:
+ Friendly staff
+ Hygiene
— Lagging wi-​fi speed
And then???
During the stay, we were offered continental breakfast. The buffet had standard options (e.g., eggs, hotcakes sausage, bacon, cereal, oatmeal, fruit). Decent hotel for a pit stop.
Constructive comments:
*Option to compost?
*Source ingredients?

I would like to start out by saying that the staff was very very friendly. That always enhances the experience.
Last night I checked in and was given a room on the 4^th floor with double beds. The beds were super tiny, so I called down and asked for a room transfer to a king bed. She said I would be upgraded to a suite. I am a Diamond member, so I was surprised that I wasn’t initially upgraded when I first checked in, but oh well. I was looking forward to the new upgrade.
Upon walking in my new room, I noticed that it was kind of run down. The carpet was dingy and one part of the floor was a bit uneven. Then I looked at the bed and there was a water cap bottle top on the duvet cover. Not sure why it was there, but again, I moved on to the bathroom. The tub was a bit dirty on the bottom, but it was late and I wasn’t about to call down again, so I dealt with it.
I had to go to the business center this morning and the printer wasn’t working when I tried to print using one of their computers. Not sure if it was the printers fault or the computers fault, but I didn’t stay any longer to find out. I was ready to blow that Popsicle stand!
Would I stay here again? No.

As usual the staff and service at Embassy suites is good. The rooms do get a lot of use and there were some really big parties around for what looked like weddings and reunions of some sort. Breakfast was a challenge though. There were some hellacious lines that were downright grueling. I feel a better layout might improve traffic. Most people are waiting for the egg/​omelet station but happen to block the buffet portion. Overall, a decent place but it could use some TLC for aesthetics.

This hotel has a convenient location for the airport, and I generally like Embassy Suites. I was a little disappointed with this one. The room furnishings are worn. My wall was marked up and the lighting was poor. On the plus side, the employees were very friendly and made me feel welcome. Breakfast was typical embassy Suutes, which is good. I had a very nice custom made omelet. The evening reception was typical. The bartender was very nice, friendly and poured strong drinks. The snacks were minimal. The beds were old and small, double, not queen. The wifi was an embarrassment in 2015, weak and slow. So, I think I will try a different spot next time.

This hotel is absolutely and positively top notch. My mom and I took my 8 year-​old daughter and 3 year-​old niece there while traveling to the Mall of America. They have some of the more typical amenities (shuttle bus to mall that ran hourly-​and on time with friendly drivers behind the wheel) but that’s where the similarities end. Dee, the young lady attending to the check-​in desk, was extremely warm and accommodating, offering us snacks upon our 6:30 pm return from the mall. They had a superb happy hour with great wine and snacks and Jose was a fabulous and hospitable bartender. Beds were comfy, three fluffy pillows per queen bed. Continental breakfast was delicious and well attended to the next morning. Augustine made me an omelette with love and their choices were abundant and pleased all three of our generations. To go cups for coffee was a nice and unexpected touch. Jesus promptly removed anything we were obviously finished with and asked if everything was great and if we needed anything. The fresh foliage that adorns every inch of their space is pretty and well manicured and adds a nice ambiance. We had the pleasure of once again encountering Dee upon our check-​out who inquired if we were traveling and offered us three gift bags with a bag of pretzels, two full sized bottles of water and a full sized Snickers in each. Possibly a little pricier than their competition, if at all, if you factor in phenomenal and warm customer service, a freshly made breakfast for four, a great happy hour that was relaxing after our long day at Mall of America, and a sparkling clean room where you feel uninhibited walking around barefoot, I will never seek out another hotel again.
I’ve been in the service industry my entire life and my hat goes off to Embassy Suites! You have gained our family as consumers for life.

You’d be better off at the nearby recently-​renovated Embassy Suites Bloomington.
The problems with this facility are:
1. Nasty train noise for rooms facing south and west
2. You have to put a parking tag in your car, which in the winter is no fun
3. Inadequate breakfast seating
4. They have a player piano which more often than not is turned off or plays inappropriate music
The redeeming features are:
1. Friendly staff
2. Good breakfast spread (includes bacon, soft drinks)
3. Their overpriced steakhouse has really good desserts
4. When their player piano plays familiar tunes, as opposed to classical music, families gather around to watch it. But the restaurant staff is sick of the piano, so they either forget to turn it on, or they don’t care what disk it’s playing, or they’re quick to turn it off when whatever unrecognizable noise is coming out offends a customer. The last four times I visited the piano was either turned off or playing orchestral music out of its speakers.

I am going with three stars because the staff is so friendly and accommodating. They bend over backwards to help you out.
BUT, the internet service stinks and if you have to do any work at night in your room FORGET about it. Honestly it stinks in the conference rooms too. I had to walk around the room trying to find the best place to stand on one foot to get a connection. This is simply NOT okay with the price you pay. There’s an option to pay more per night for better service, but my weak connection won’t even let the login page load so I could try that! 20 min with tech support proved no help either.
My room smells like it may have been a smoking room a few years back and there’s wear and tear like holes In upholstery, couple stains and cracks on the lamp. It’s clean and it typical embassy suites nice and large but needs lovin’.
Great location if you like the MOA or airport access otherwise very bland.
Did I mention the staff? Seriously so fabulous, they are the only reason to keep coming back.

I’ve stayed at this hotel once a year for the past 15 years or so. It’s an aging property and the rooms are showing their wear.
It’s convenient to MSP, Park & Ride, light rail and the Mall of America. But there are a lot of other newer hotels around.

Stayed nights in a somewhat older Embassy Suites, but was pleasantly surprised at the friendliness of the staff and people and how much they tried to take care of their guests. Manager’s happy hour was typical but their breakfast was fantastic. Nice hiking trails around property at a nature refuge.

Meh. Bar was super busy and hard to get service. Our empty plates and drink glasses were piled on the corner the whole service.

Stayed here two nights ago to celebrate an anniversary and thought the hotel was beautiful, something I wasn’t expecting since the outside looks a little more business. The rooms were great and the breakfast in the morning was quite the set up for free breakfast. I was very impressed and can’t wait to go back.

My wife and I were looking for a nice getaway weekend for her birthday. This is a family friendly hotel. Parents and staff let kids run up and down the hallway, pool and hot tub over crowded, screaming, jumping in to the hot tub. After 15 minutes waiting in line for the free drinks and watching people saving spots for other people, line not moving, and looking at the bar with only two bartenders we went to the front desk and asked if they had any great places for Mexican food. One place they said Taco Bell. Years ago when I was here it was wonderful! Times have changed!!!

Total disappointment.
I arrived at the hotel expecting great things from all of the photos online and their website. I walked in to check in and asked about their park and fly. $ 289 for 7 days!!! Absolutely ridiculous for parking in a gravel parking lot! $ 25 a day for parking after the 7 days… Makes no sense!
Anyway, went up to my room and it was a dive. I got a 2 room, 2 bed suite. 2 «queen» beds. The room was dirty and smelled like smoke. The beds were actually full sized and the the room in general was worse than a studio apartment, size wise.
I gave up on the room and went down to the free happy hour. «Free happy hour and appetizers» apparently means a veggie tray that’s been siting out for hours and pretzels. Not to mention the drinks were far from alcoholic.
All in all, I was super disappointed and expected more from a Hilton chain hotel. Won’t waste my time ever again.

Stayed here and it’s a great location! Airport light rail is one stop away and if you need to shop til you drop, Mall of America is two stops away by light rail. The light rail is smack in front of the hotel.
Great bar but so and so food. Great pool as well but usually crowded with kids screaming with glee :)

I recently stayed here for a conference and was very impressed. The rooms were clean and quiet with the great amenities you expect from an Embassy Suites. The free breakfast included a range of grab-​and-​go meals (cereal, fruit, yogurt, etc) and prepared-​to-​order (pancakes, omelettes, eggs). Other than the strawberries, everything was fresh and tasty. In the afternoon, the hotel had free Bud Light and well drinks, as well as vegetables and dip and some pretzels.
The staff was exceptionally pleasant, professional, and helpful. Whenever I had a question, I received an answer promptly. The hotel offers a free shuttle to the airport and to the Mall of America. The conference services staff was very accommodating. In addition, the meals served during the conference were much better than expected.

Good– beds comfortable, rooms clean. Bad– unable to adjust heat. Very noisy. Heard train gates whistles, airport has a no fly from 11 – 7. Boy at 701 am did I hear them. Brkfst mediocre. Beer at restaurant is not cold but lukewarm. Still the place is ok

This review is more about event services than about the hotel rooms. If you plan corporate events like I do, this review is for you. It’s about the consistent high-​level of customer service I received from Sandra K. for planning our annual Board of Directors meeting at the Embassy Suites Minneapolis Airport.
On January 17 – 18, 2013, we held Board of Directors and Team Leaders Strategic Planning Meeting at this location because it’s close to the airport and because our leaders like the property. This was the first year I had to plan this by myself since my predecessor retired, and Sandra was more than helpful to me with the Banquet Event Order. We talked about what we did last year, and I threw her a couple of twists, which she took in stride.
Our group typically goes to Buca’s for dinner, but in order for us to meet the BEO requirements, Sandra and Chef were open to doing a ‘family-​style’ dinner for us on Thursday evening. The meal was well-​received, and due to an unexpected hotel repair, we wound up in a private room that really made the evening meal that much more of the team building feel that my CEO wanted. Ben was helpful leading his team, and we had a last-​minute add, so he was able to help accommodate for that change. The servers were pleasant and friendly too.
On Friday, I forgot to work with Sandra to have desserts with lunch when we ordered off the menu. I told another Ben, who I believe was in charge of the lunch crew in the room, who quickly contacted Sandra for me. We were able to get some cookies and bars for my group, which hit the spot.
Overall, I’ve come to expect high-​level service as a customer and guest of Embassy Suites. Sandra, Ben and Ben helped solidify that Embassy Suites goes above and beyond to help create a positive guest experience. They have three brand ambassadors who will help you pull off any event!