Firestone Complete Auto Care

My family and I have always taken my car here for everything from a simple nail in my car, oil change, replacing all my tires to fixing my breaks. I’ve always had good customer service. Last time I received my oil change in October, I had a 7 am oil change appointment; where I was greeted very rudely on the phone and in person. I wanted to give them the benefit of the doubt, since maybe the woman was having a bad day. I would’ve been fine, if I was told my 45 minute promise time would turn into almost 2 hours of waiting at the seats. Found out today that there was a leak in my tire and I wanted to give them another chance. Nope, it was my mistake; I shouldn’t have called. The person on the phone was very rude and short. I don’t know what happened with this place, but I’ve learned my lesson. It’s not worth coming back to a place that doesn’t treat you well.

I brought my car in on Saturday having already replaced the battery since the previous one didn’t seem to hold a charge. I had already had help from AAA, during which time my car’s AC compressor suddenly and very loudly let out all the freon after the most recent jump start. The AAA guy had no idea what happened and suggested this Firestone shop.
I drove in and they took the car right away. However, I had to leave the car overnight. A little after midday the next day, I got a call that the car was fixed, as well as a clear description of the problems. It turned out that a small electronic switch in the AC compressor had malfunctioned, causing it to stay in the on position and constantly drain the battery even if the ignition was off. This also caused the compressor to have excessively high pressure, so that when the car was restarted, the pressure triggered a valve to open (as it should with too much pressure) and released all the freon. Mystery solved! A $ 22 part caused a huge mess.
I am fairly happy with the work. My main reservation is that the cost for replacing the freon seemed quite excessive … $ 200 just for that. The final bill was well over $ 300. Ouch. That, plus the unnecessary battery from AAA made for a costly weekend (about $ 450 all told).
Everyone at the shop was nice, and I appreciated the mechanic’s detailed explanation.

Booked an appointment on short notice, the appointment started on time and the staff finished the work early. Thank you!

Waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting — just brought a tire in to be patched — that’s it!

New management is ready to help every customer who walks thru the door! We are here to serve you give us a chance to earn your business and make you a customer for life!

Assholes! Went in for tire repair. When the front desk guy asked the back maintenance guy if there was time the maintenance guy responded with a sarcastic mean remark back. Then when I said I asked for help regarding my tire coming off the guy just treated me like shit. Have never felt so disrespected and annoyed after leaving a place and I’m from California so that’s saying a lot

I’ve purchased a new tire from here about three weeks ago and an employee did not properly reinstall my hubcap after replacing my tire. It came off on my way home and they said they would replace it. I’ve waited a few days for an update on replacing my hubcap and they never called. I often call back and they have a variety of excuses of why they didn’t get back with me. Absolutely horrible customer service and relatively expensive repairs, just like the Firestone in Indy. DO NOT get your car serviced here.

I was just in for a flat tire repair… The guys were friendly, professional and most of all helpful. I, like the other reviewer, didn’t feel taken advantage of. The price of the repair was very reasonable! I will be back in the Fall for a full set of tires! Good to know a lady can go into a repair shop alone and NOT be taken advantage of. Thanks a million!

I have had nothing but good experiences with this tire store. Looking at the previous review, one always has to consider the source and take every customer review, even my own, with a grain of salt.

I went to them for muffler work. I dealt with a couple of different people at the front desk. One was obviously trying to get everything he could from me. The other was pretty much the opposite. Fortunately, I wound up dealing mostly with the latter. We worked out a plan for my brake job that I could afford and that dealt with what I actually needed at the time. Later found that they charged me to replace a brake caliper and apparently didn’t replace it – the problem was still there and I had to go to another Firestone to get it fixed.

Firestones in general are the absolute worst rip off crap hole auto service centers ever. Even worse than Pep Boys (didn’t think that was even possible.) I got ripped off big time by them in California, but I won’t go into that here since this is about the Bloomington one. My girlfriend goes here for oil changes, I have no idea why, they take forever. Six months ago she got a qoute from these morons for rear brakes. They quoted her $ 500. Ridiculous! I made her call a couple other places and we got it done for half that. Seriously. She went there today for tires (even though I begged her to go to Tiemans). Instead of changing the three tires on the car, and the flat one in the trunk. When she got the car back she realized that they had put a new tire on the spare instead of the flat one in the trunk, even though she told them it was a spare, and even though it was the only one that LOOKED LIKE THE SPARE (no hubcap, etc.) So she told them and they put some old tire on the spare hub, probably not the one that was on there which was in excellent shape (another hint that it was the spare). They also charged her $ 50 for labor!!! WHAT!!! I just got new tires a couple weeks ago, and (what a surprise) they didn’t charge me for labor. Asa a matter of fact, I’ve been driving for 21 years and have never been charged for labor when I bought new tires. These guys are the absolute worst!!! Please, please, please, don’t give them your business!!!