J & S Locksmiths

HORRIBLE CUSTOMER SERCIVE AND I DONT CARE ATTITUDE! I called to ask is they had a 311 chain saw. They said they did. 20 minutes later I arrive with my old chain saw to tune up and purchase a new 311 saw and chaps.
The idiots didn’t have one in stock and I wasted my time. He claimed he looked but the spot was empty. The next saw was 75 dollars more and they would not lower the price of the saw even though I was easily going to spend 900 dollars right there and now between extra chains, chain bar safety gear. And for the tune up of my old saw.
There was no way I would risk my safety letting them turn up and repair parts on my old saw.
Take your business elsewhere .
Mike

Locked keys in my car after my sons’ show at Rhino’s. Said he’d be there in five minutes and was there in three! Great service, quick and friendly! Loved meeting his dog, Patrick! Thank you for the great experience in a bad situation!

I went here to J&S on the recommendation of a locksmith friend. Chain and local hardware shops in Chicago and Bloomington did not have the right key type to copy my boyfriend’s apartment key, and the guys at J&S were able to create it in minutes. The keys were a little more pricey than other places, but I think that’s based on the higher quality service they can provide. Note that the hours are limited if you work full time. However, they met my needs when I went, so I give them a good rating.

These guys need some customer service training, as they seemed very rude and unfriendly during a recent visit I made to their store. As I was waiting for service, I observed one clerk speaking in a very disrespectful manner to an elderly gentleman who was having trouble understanding the clerk’s heavy «hoosier» accent. meanwhile two other clerks were making themselves look very busy though there were no other customers in the store… they didn’t help me, though I was obviously waiting for help.
Eventually the older customer left, and I approached the clerk who had helped him and said «Hello» in a loud, cheerful manner. There was no response, though all three clerks stopped to stare at me. By now feeling basically unwelcome in the store, I quickly finished my business and left. Doubt I’ll be back.