Kens WestSide Service

How is it that the most useful reviews for this place are buried in the «Not Recommended» review section of this page? Shame on you Unilocal,either your «algorithm» is useless, or you’re receiving funds to bury reviews.

Update** I picked my car up today and the problem was fixed beautifully and it even came in 30 bucks under budget so I retract my 3 star rating and they now get 4 the only complaint I have is the communication between the garage and myself. They say they will call you with updates and when it’s ready but I had to call daily myself which really isn’t a big deal more of a minor annoyance than anything. I’d suggest giving Kens Westside a try next time you find you’re in need of some quality auto repairs.

We needed an emergency repair and were very pleased with the prompt, reliable response we received from Ken’s towing and service!

My dad took his truck to Ken’s for repair because the engine was missing out when driving. He was charged $ 725.63. and was told the trouble was fixed and said they had to replace the catalytic converter. The very next day it started doing the same thing. Dad returned the truck to Ken’s, who then changed the spark plugs and air filter but did not charge for it and told dad to drive it to see if that fixed the problem. The truck was still not fixed. So, dad took the truck to Flex Tune Technologies at 5200 S Production Drive in Bloomington. They diagnosed the problem as a wiring harness that had gone bad and charged $ 262.00 for the repair, this fixed the truck which then ran perfectly but on the way home he noticed that there was a rattling noise beneath the truck and returned it to Flex Tune, who informed him that the Catalytic converter had been installed incorrectly and he needed to return to Ken’s to have it fixed because it was installed improperly and should be under warranty still. He took it to Ken’s, who then said that he no longer put on Catalytic Converter’s and then also said that he had replaced parts underneath vehicle that he did not charge for them, but could not tell dad what those parts where or why he didn’t charge for them. Dad then had to take his truck back to Flex Tune to fix the Catalytic converter that was installed by Ken. Flex Tune said that there was a part on the Catalytic converter that was damaged beyond repair during installation and they charge me another $ 238.29 to fix the catalytic converter and that part. Don’t take your truck here unless you want to be taken advantage of and have repairs done that are not needed.

Great people. Can be expensive, but always fair.