Kohl’s

The checkout clerks to the line staff have the most unfriendly, unaccomodating, quasi-​soviet personalities I’ve ever seen in retail. BE NICE TO YOUR CUSTOMERS or at least fake it!

HUMILIATING.
I use a cane to walk. In a perfect world every department store would provide mobility carts and wide lanes, and my t-​rex arms could reach every impulse buy my credit card can handle.
And now I know what the worst case scenario looks like. KOHL’S aka My New Nemesis.
I came to return some shoes (a gift) and buy a little speaker or headphones or maybe both, for my Kindle.
In the 20 minutes I was inside, I was forced to leave before I could cause the scene I truly desired.
1. The new bag lady carts are umbalanced plastic frames a full foot too short, to hold up a black mesh trash bag. Anything you try to buy will be one layer of canvas from the dirty ground and plastic wheels.
2. The «electronic department» from the website was actually a table between vacuums and jeans where no sales label matched any available product. No sales person for three departments on either side.
3. Between the squat collapsible cart and having to use a cane, I ended up twisting my knee, and had to sit, hidden, in footwear while my husband searched the whole store.
4. I gave up. But that didn’t mean I walked out! No, I limpef to the front of the store and nearly had to have him paged – no line of sight from anywhere in the place.
I
5. He found me. My knees couldn’t take it anymore, I had to sit down. Thank you for providing benches Kohl’s! Plastic ones. Outside the store. It’s 27° outside.
Awesome. A place so disability unfriendly it made Walmart look GENEROUS. Really, today. just the bloe to my dignity I meeded

Kohl’s carries a decent selection of maternity basics in store if in limited sizes. Most are very casual, but I had good luck buying some work clothes online. What’s nice is that you can order multiple sizes and styles online and easily return anything you don’t want in store.

Stress relief for the wife…

You know, it’s gotten better since my last review. The clerks are usually very helpful nowadays. And I’m not a big department store fan, but I will say Kohl’s does a pretty good job of making customers feel as if they’re really saving a lot of money. If you time it right with the sales they have and coupons they mail out, you can get a pretty good deal, especially considering they usually let you combine coupons. I’ve gotten an originally $ 60 crock pot here for $ 3 using coupons and Kohl’s cash. Do they up the prices initially on items so that their sale prices look significantly low? Probably, but that doesn’t change the fact that you can get a good deal here if you’re willing to work for it.

I love Kohl’s and do a lot of my shopping on their clearance racks. They have good quality merchandise at decent prices (as long as you don’t make the mistake of paying full price for anything — it will ALWAYS go on sale). The return policy for Kohl’s is the best in the business — they will take anything back, at any time, for any reason, without a receipt.
I will echo the previous reviewer who expressed her exasperation with a particular clerk (Jan). Yes, Jan still works there, and, yes, I am sure the reviewer’s experience with her was accurate (I’ve overseen many of her interactions with customers, and always make sure I avoid her checkout lane). HOWEVER, please don’t judge the rest of the staff based upon that one person.