Sierra Crossing Motel

Very bad dirty bad sheet no hot water in shower I called front desk she saying sorry abt tht smely room and expensive too

I stayed in one of the remodel rooms and it was really nice. The staff was very nice and helpful.

I stayed here it was pretty clean and everyone was pretty nice. The lady at the front desk said it has new owners I can really tell the difference from when I used to stay here and now

I regret ever staying at this motel and it should be noted that I intended on staying for only one night but didn’t even do that. I advise people looking into to this motel to look elsewhere and not be lured in by their low prices. I learned the hard way that you get what you pay for. Sadly, in my case, i didn’t even get what I paid for nor a refund.
Upon arriving i was shown three rooms all of which reeked of cigarette smoke. (Despite having requesting a Non-​smoking room for my 9 month old daughter and I). I ending up having to choose the room that smelled the least from the three but still had a heavy smoke odor. I made due by opening the window and door hoping that would air out the room somewhat. While i settled in i set my daughter down. As she was crawling i saw her shirt, pants, and socks were filthy and black. I looked to see that the floor had what i assume were ashes given the strong smell of cigarette smoke. Not a good reflection on their housekeeping in my opinion.
Fast forward to that night around 9 –10 pm. As I layed in bed ready to go to sleep, I began to hear arguing outside of my room. Given that on the motel’s website as well as the brochures they have in their office state that there is «nitely security», I awaited for security to come and handle the situation. Security definitely did not com. I also called the office, but no one answered my calls. The argument escalated quickly to the men outside saying they were going to pull a gun out and shoot the other. At that point, being in that room with my baby i feared for our safety and i knew i had to get out of there. Once I had left and was now somewhere safe i called again, this time security answered. After having explained the situation, the man on duty told me that their «nitely security «is only from 11pm — 7am. I expressed how upset i was that i was lead to believe by the information provided by them that there would be secuirty available the entire night. After the horrible night I had spent, i returned at 7 am to check out as I did not return the entire night after leaving.(I did not even want to return after such a night but unfortunately had to.) I explained to the woman at the front desk the situation that had happened. I kindly asked her if i could have my money refunded after not even getting to spend the night due to fearing for the safety of my baby and I. She told me should would have to look into what happened and then give me a call but that they do not give refunds. I repeatedly mentioned how i would not have left had i not felt it absolutely necessary.
Later I call, ask again if I could please get a refund.
She said she spoke to the man involed and he said they were just talking and there were no guns. She proceed to go on saying he is a regular that they only have good working people check in to their oh so «Great» and «safe» hotel. You tell me if when questioned would you expect the man to admit to what was said and say «yes, i did have a gun and yes i did say i was going to shoot». I continued to tell the woman that I regreted not having called the cops but hesitated because i thought security would come and intervene before I’d have to do anything. She mentioned to me that they «did not need the cops the cops checking up on them «. Hmm wonder why. I once again repeatedly told her how I left because i feared for the safety of my child and myself & that all i wanted was to be refunded for not being able to stay the night. At this point i even asked for a partial refund at least. She told me that everything was fine that nothing happened that I should have stayed. I then got upset and said, «so if i hear men outside my door talking about shooting i should have waited it out with my baby in the room to see if they would or not ?!». She kept saying she was sorry and went on to say that allshe could do is give me a free upgrade for a better room for a future stay. Ummm NOOOO I WILL NEVER AGAIN BE COMING BACK NO I DO NOT WANT A FREE ROOM UPGRADE WHAT IN THIS ENTIRE SITUATION WOULD MAKE U THINK I WOULD WANT TO COME BACK !!!
In the end I hung up having felt like i was beating a dead horse. This woman felt no sympathy for a mother and her baby who left because of a terrible situation that occured at their motel with no response from anyone when it happened.
Not only did i not get my money back, which is the least of my worry here, I am still shooken up over the whole experience. All from the evening at the motel to the conversation with the woman at the front desk who by the tone and manner in which she spoke, seemed to blame me for this horrible situation.
Please DO NOT STAY HERE !!!
They do not care for your safety or concerns.
They only want your money and once they have it they will make every excuse possible in order to avoid having to give a refund.
Not kid friendly.
Not safe.
I wish i never set foot at this place.

I recently stayed at this motel this past weekend when my friend and I went to a rave festival. We live in the SFV area so the drive back would have been horrible! But this motel was actually pretty good very clean. Had a fridge which was very convenient for us. If you’re looking for a quick sleep and go. This is a great place. And the price isn’t that bad for a night plus tax cost us $ 63. And the area isn’t that bad either and has a couple liquor stores around if u wanna pick up some snacks. I would definitely stay here again if I drive up here in the future :) hope this helps!

I was pleasantly surprised with this little «hole in the wall» motel. They provided me a safe place to stay, for under 50.00. It was clean enough, quiet,. I have no complaints. On top of everything we left our ipod in the bed by accident and they called us to let us know. YAY for honesty and integrity!