Snap Construction

I am absolutely appalled with the owners handling of this situation. He publicly posted my phone number, which is a breach of privacy on Unilocal (the area code is included if you bothered to read the content). Further, he thinks he has a better understanding of the situation than I do, after dealing with weeks of BS from his field representative. The owner did not post the phone records from our contact with his field representative Brian, which were from his cell phone which we were given to contact him. I am appalled that the owner would basically call me a liar and post my contact information here– learn your lesson from my terrible experience and STAY AWAY from this company.

First and foremost we went with Snap because of the reviews on Angie’s List — highly rated — which the only reviews were on roofs that had been completed. The roof crew was good, picked up after themselves, etc.
The Snap Construction painting crew were clowns. Equipment breaking down, took more than four days to complete a small NE bungalow. The crew would show up and leave… never knew when they would be back. They kept indicating they were working on a «larger job» — our project cost $ 30,000 so I am not sure what they meant by that — I felt we weren’t a priority. Also, I had to mark where I wanted them to go back over paint where they had missed, in fact the lead contractor asked me why I had left «blue tape» on the house… we told him to look closer so he could see what he’d missed.
They started painting our trim and windows on our 90 year old bungalow and started painting all our windows shut — I spent 2 hours trying to undo what damage they had done. I told them to stop — all of our windows opened before they started and now they had painted 6 windows on the main floor of the house shut.
Gutter and soffit crew were good — in fact extremely talented. Everything done by hand. Only complaint is we went out of town the day they were wrapping up and I found our garbage to be full of beer cans/​bbq when we arrived home. I am guessing they had a party on our patio that evening. At least they cleaned up.
Stone skirt — one guy did the job, turned out nice. Only problem is the truck driver who dropped off the stone drove up on our lawn after a rain and now we have two six inch giant tire marks going up our front lawn. Spoke to the general contractor regarding this and he said he would correct this and never has — I am guessing I will have to either fill in with soil and seed myself which will run probably $ 300 of my own money.
The worst was when they started putting storm doors on our home — they didn’t measure the doors correctly and the front storm door was six inches too short. Snap Construction had a solution to add a six inch board above the screen door to fill the gap. The best part about the front door not fitting was all our neighbors saw how stupid it looked on National Night Out — about 30 neighbors — so instead of getting the right size door they were just going to add a block of wood above it and paint it — DUMB — just dumb. At this point we were done with them and fired them. I would never use Snap Construction again nor would I recommend them to anyone. So, I am reluctantly sending off my final check we owe them to finally be done with them.
Update as of 9÷10÷14 — Snap’s owner contacted us directly to work through some of the issues we had, they seem very helpful to make things better.
Update as of 10÷9÷14 Ryan the owner commented on my review. He comments on his team not having dinner/​beer at our home on a weekend we were out of town. He believes this was our neighbors who left the garbage full of bottles and chicken bones but we have owned the home for 15 years and we know all of our neighbors well — our neighbors didn’t have a party in our backyard his team did.