Charm Pediatric Dentistry

I had noticed some discoloration on my toddler’s teeth and wanted to get in to see a pediatric dentist asap. My child had just turned 2, and I was afraid the discoloration/​decay was a result from extended night-​nursing.
I have to say I was very disappointed. We had the first morning appointment, after waiting 15 minutes past our appointment time, I checked in with the front desk– I was anxious to get the visit started and my toddler was getting bored. Although the office is super cute– I am not sure they are used to toddler visits, which seemed strange there was no protocol for handling a toddler. After, questioning when we would be seen, we were taken into the exam area by an assistant & she told my son to sit in the chair. I spoke for him, because he can not and told her that my son would most likely not sit still in the chair and if I could hold him? I don’t think she answered me, I then asked if he would be seen straight away, because if he wasn’t, could he continue to play in the play area. She looked at me like I was not only annoying, but like this was the first time she had heard a 2 year old doesn’t sit still. Then it went from bad to worse. We were then escorted into another room, where the Dr. came in. We saw Dr. Hunt– he barely introduced himself to me or my son– he was like «Hi Buddy» and that was it– he then directed me to hold a pillow & my son to start the cleaning. I understand a toddler will be hard to handle, but I just felt like it was beyond torture for him– there was no attempt at all to engage him, to build his trust– nothing. He introduced himself & then boom, bam– I asked if we could give him a break, as he was screaming his head off, but my request was ignored. Then onto the assessment. He then told me there was severe decay in his molars, and on all 4 front teeth. His opinion was my only option was to cap his 4 front teeth & then baby root canal his molars & «bottle cap» them. All of this would be needed to be done ASAP under general anesthesia at CHOP– I felt like I was going to faint. I think he was trying to be compassionate, but it came across a bit condescending. While replying to his question of how much soda & juice I let him drink, that he had never had soda, and barely drank juice. I just felt he didn’t believe me, it was an absolutely horrible experience. I left there feeling so hopeless and an absolutely terrible mother.
To make a long story short, we found another very compassionate dentist, his second opinion was that decay was moderate, not severe & also, not my fault. He concluded there were also some other underlying health issues my son was suffering from that contributed to his teeth issues, and this dentist was able to get us on the right path. Thankfully, we were able to avoid anesthesia & a major medical procedure altogether by choosing a regimen of ozone treatments, MI paste & diet changes. I am so glad I kept looking and didn’t take this doctor’s recommendation. The decay is arrested and his teeth are remineralized.
I am sure he is fine for an older child, but for our situation– this was a hellish experience. We have now had the pleasure of going to 2 different pediatric dentists and have found a much softer, gentle approach with these doctors. They actually spent a significant amount of time before even attempting to go in his mouth. I would not recommend this dentist for a toddler or first cleaning under the age of 5.

Awesome kid friendly place and most importantly Clean! The staff is super friendly and the dentist is the sweetest. So glad we were referred here!

Cute little office with everything scaled down for children! The dentist herself is very friendly, bubbly, and charming just like her office name!