The Flower Shop Bluffton

beyond perfect!!! From the moment Lauri answered the phone, through the process of working with her to create a modern & romantic arrangement, right through the moment I cried while dictating the message to her… everything was perfect! the arrangement welcomed my parents to their new home, 1000miles away, with open arms. Its devine. Exactly what I hoped for & they’re elated!!! Can’t praise The Flower Shop enough… keeping my cc on file– i’ll be using them often! Thanks thanks thanks… perfection!!!

Do your dignity a favor and avoid this extremely unprofessional and deeply offensive woman. She ruined my wedding flowers by using colors and types of flowers I explicitly asked her to avoid. While confronting her about how she failed to follow the email instructions I provided months in advance of the wedding asking for explanation and an apology, she said the following things to me: «I’ll pray for you, I’ll pray for your marriage, and blame me all you want, sweetheart.» I’ve never had more distaste for someone– what reasonable person acts that self-​righteous and patronizing when provided with written proof that they had made serious oversights that lead to a bride who loves flowers hating her own wedding flowers? Any apology she made was a backhanded — she would say, sorry I missed your emails, but you should’ve called? Really? I have a job; instead you should be responsible for your own email.
I provided clear instructions on two separate «no dusty roses, no blue green colors, use brighter whites and brighter pinks.» I included pictures to better demonstrate my preferences.
Now I look at my wedding pictures and have to pick the ones where the flowers are less visible for my album and framers.
I contacted her initially to tell her I was disappointed with my wedding flowers, since she had proceeded with a proposal that I asked her in writing multiple times to change.
I wanted an apology and an explanation for why she ignored all the emails I had sent her less than 24 hours after she had specifically asked for changes to the proposal.
Instead of truly acknowledging her overnight and just admitting that my flowers should have been different based on the changes I asked for, she acted as though she wasn’t responsible for checking her own email. She said «why didn’t you call?» We had exclusively communicated through email this whole time. Why would anyone call someone who had emailed them requesting a response — the sender is clearly expecting you to email back.
Then, she literally said «I’ll pray for you» and «I’ll pray for your marriage.» Why would a business person say this when responding to a client about her failings? It seems as though she could not handle having a client hold her accountable for mistakes that she made due to negligence.
What infuriates me is that each time she had sent the proposal asking for changes — I wrote back within twenty four hours asking for the colors to be brighter and for her to avoid all the dusty roses I saw in the pictures. I even sent pictures the second time because I wanted her to get what I meant. All of these requests occurred 6 weeks or more before the wedding. Since she was emailing me, I reasonably expected that she would see and act on changes that I requested through email. I thought it was strange and lazy of her when she never revised the proposal, but I figured the meat of the proposal were the numbers, payment, and that when I specifically say that I don’t like certain colors, I wrongly believed that she was competent enough to avoid them when ordering flowers.
Furthermore she promised at our first meeting that she always emails the bride pictures at least the day before the wedding in case changes need to be made. Shockingly, that never happened. When I confronted her about her failure to email me, her exact words were «I can’t guarantee that email will get there.» Sure you can, if you send the email, that’s a pretty good guarantee! She also said, I write in my contract that you should come by the shop to see the flowers before — that’s all well and good, but 1) you never told me when they were ready, should I have just sensed it? 2) Brides, good luck trying to squeeze that in the day before your wedding as you’re rehearsing and greeting everyone flying into town, to go to the florist to babysit her and make sure she followed the explicit instructions and pictures you sent her. That’s not a realistic expectation. And in my case, it would have been too late to trash all the flowers she had bought and start anew.
You deserve better and she does not deserve anymore business for her patronizing ways and offensive behavior. I was holding her accountable for terrible inadequate communication skills, failing to cater my wedding flowers to what I asked for, and making false promises of being flexible about the proposal up to the last day before the wedding by sending pictures for last minute edits. Instead, she blamed the fiasco on me. According to her, not only is she not responsible for missing emails I sent, but she is also not responsible for sending emails she promised to send. She also said «you can blame me all you want sweetheart.» I am professional woman, so that is deeply disrespectful to call me «sweetheart» when discussing business deal that you failed to deliver on. And don’t get me started on her saying «I’ll pray for your marriage.» What a joke.

I called up in the morning to request a delivery that afternoon for my Mother’s birthday. They delivered a lovely arrangement on short notice, no problem.
Furthermore, I had accidentally given them the wrong delivery address. They didn’t get upset, but gave me a call and waited for me to get the correct address.
All in all a very positive experience!