The UPS Store

I paid a premium price to get a mailbox at this location for my business so I could safely receive checks & contracts. That didn’t happen.
This week I grabbed 4 letters of my box, walked out and drove with my husband down the street to the drug store. While he was in the store, I started going through the mail and realized these all had postmark dates from months ago — all the way back to May, July & August of this year. Two checks, a contract, and a tax bill from another state.
I went back to the store and asked what this was all about and the owner actually told me I must not have seen them in the box. That’s right — I hadn’t seen the letters in my tiny mailbox for 6 months on any of my bi-​weekly visits.
The sad truth is, it’s not the first time this has happened. It happened a lot over the last year and every time they played the blame game — I didn’t see it. It must have fallen out. It’s the mail delivery’s fault.
I have to deal with all the repercussions of all this misdirected mail and as a small business that relies on credibility and word-​of-​mouth referrals, this makes me look bad because I can’t even figure out how to get my mail delivered. It’s damaging to me.
Not sure how hard it is to match up a number on an envelope to a number on a box, but clearly that job can’t get done in this store. Stay Away.