Bmi Gaming

Worst customer service ever from the get go. If you enjoy getting the run around and getting empty promises give Todd in service a call. I also spent over 30k in games and rides and they refuse to help with any issues. Two Falgas rides that worked less than a year and over 9k down the drain. I also Got Jay F involved… Clearly he knows Todd doesn’t do his job and doesn’t care. We call the manufacturer now which is a hassle!

Talk about Customer Service, BMI is the worst provider I’ve experienced in 20 years. After about 50 hours use, the monitor on my $ 2800 video game goes dark. The Tech, Todd, immediately disparages the manufacturer even after I told him, the salesman, Andy P, talked me out of the warranty. Then, for technical support, he offers 2 phone numbers-​1 for a tech that doesn’t work on monitors, and 1 that ends up wanting $ 250 just to look at the machine. That’s it, no technical support on how to fix. So, I bump up problem to Jay F, a manager in shipping, who promises to arrange an advance shipment of a replacement board. Great, we’re all set. BUT WAIT, he then goes dark and avoids my calls even after receiving the postal verified receipt of my damaged board. COULD THEY BE NEARING BANKRUPTCY AND THAT IS WHY THEY COULDN’T SHELL OUT FEW BUCKS for replacement board or are they customer deaf? Either way, they’re a zero so I called the Manufacturer directly. They were very helpful, sending a complimentary board-​no charge despite being after OEM warranty period. They even got the tech guy Todd to call offering help in installing, but who would trust them. I talked to my local repairman and he too recalled poor impressions though his details were scant. My CALL=stay far away from these guys

We ordered over $ 30K of video games for our offices. When they arrived several of them did not work. We called BMI gaming and they would not fix them. They were very rude on the phone and did not care about the situation. They informed us that they are a big corporation and we would have to deal with it. I would recommend avoiding BMI Gaming at all costs! Buyer Beware!!!