Cartier

Walked in to inquire about two tank watch batteries and to maybe purchase a Trinity de Cartier ring (wanted to try it on and see if it was suitable for an Anniversary gift) only to be ignored for ten minutes. Well, not ignored, the security guard stared at me. I saw a couple of women in the back drinking champagne and decided to approach a female sales associate while she was wrapping something. I understand but how about acknowledging me and saying something like,“Would you mind waiting ten minutes?” Nope, the woman (60s or so) with brown hair was SO NASTY. I had to poke her to find out when I should come back. She repeated twice,“I am busy! There are only two of us!” Finally I questioned the man who was somewhat more pleasant. As an owner of 6 Cartier pieces, i was quite disgusted. That woman has no business working for Cartier.

Like the reviewer before me, I give the Boca Raton one star for their service, specifically the boutique manager, Monica Lavalette. Superior service comes from superior management, and, as summarized herein, lackluster service comes from, well…
I dropped a watch in for a new crystal. Knowing Cartier had service volume goals, I conceded to the $ 400+ cleaning Fred (salesman) swore was necessary. I was more interested in making sure Fred knew I needed this watch repaired for my wife’s birthday five weeks afterward. I agreed to the $ 800+ cost, and was told it would take three weeks.
Three weeks later, I called for the watch. Another sales person (Michael) told me nothing had been done as I hadn’t replied to an email about an increased estimate. I was beside myself I lost three weeks AND if I hadn’t called them, it would have sat there in purgatory. I mean, why am I chasing them down? It was like being at the Four Seasons restaurant for 90 minutes and having to go into the kitchen for my food.
Michael chose to debate me that I got the email instead of one or both:
1. speculating the email was in a SPAM folder, unseen
2. admitting they were Cartier, not Anthropologie, and they should have known two weeks beforehand they had an unanswered email.
I protested my frustration, and insisted they had to get it done. Michael said he would call the TX service center, where the unit already was, and «get it to the front of the line». I told him to call me back with a new time frame, to define this «front of the line», because in my gut, I knew I was talking to an inferior politician, someone incapable and disinterested of currying advantage for a defaulted customer. When I suggested I should get a reduction in cost, he didn’t even answer me.
3. Michael rejected to offer any real apology, verbal or monetary.
Of course, On July 8^th, he called to say it would be by the end of the month. that was 23 days. That is two more days than the original three weeks and certainly he gained no advantage calling TX. I still wonder if he called at all. I told him I was certain to miss the birthday, the entire point of the exercise and buying the $ 10,000 watch itself. It was like complaining to my dog, if my dog had a lisp.
4. Cartier made no effort or failed effort to fix the problem they made.
Alas, when I returned to Cartier to get the watch back, I had the displeasure to meet Lavalette. I laid out this entire grievance to her, points 1 – 4. She offered no explanation for Fred dropping the ball, Michael being useless, and when I told her she is ultimately the reflection of the place itself, her eyes said «it is what it is». The odd thing is none of them were stuck-​up or pompous, just really, really lame. Like a union worker with guaranteed jobs. Think «toll attendant» for the turnpike.
This Cartier is the least performer, by volume, in south-​east Florida. You need service, go to Bal Harbor or Palm Beach.

Does it get any better than Cartier? Nope… their jewelry is absolutely GORGEOUS! I’d give their jewelry alone 10 stars if I could. But this 3 star review is based on the 1 star service I received at Cartier today.
My mom and I walked into Cartier because she wanted to show me a wedding band that she thought would be nice for my fiancé. We asked a sales associate by the name of Evanne (usually I tend not to name people in my negative reviews, but this woman was so atrocious that I can’t help but tell all of Unilocalland) if she could show us a few different wedding bands. She asked me when I was getting married and I told her June. She then responded that it was way too early for me to be looking and absolutely refused to show us the wedding bands. She said she would give us a book to look at, but that was it. Ummmm, what… looks like someone needs a bit of holiday cheer. She then walked away from us, which we assumed was to get a book and never came back. In the words of Julia Roberts… big mistake, HUGE!
Thankfully the Assistant Manager of the store, Fred, restored my faith in Cartier when we then asked him to see a few bands and he was more than happy to show them to us. He also showed us a gorgeous pair of diamond and pearl earrings that my mom was drooling over for $ 25,000. Crazy that people actually spend that much money on a piece of jewelry, but if you’re going to spend it these earrings are the way to go…
I may go back to Cartier to purchase bands with my fiancé, but I certainly won’t be giving Evanne any of my business.