Enterprise Rent-A-Car

The car was great and we even received an upgrade. The people there are very helpful and personable! I would definitely rent from this location again!

I rented a minivan for a family trip and it was pretty beat up. The seats were stained, it smelled of body odor masked by Febreeze & it had dents and scratches all over it. The very pleasant representative was very helpful but had no other vans to trade out. Customer service is typically fantastic but the product quality will make me look elsewhere.

STORE 4162 — HOW ONE MANAGER CAN DESTROY A GREAT EXPERIENCE — THIS IS A TERRIBLE LOCATION TO RENT FROM. We have been loyal Enterprise customers for over a decade. I have rented via my business for over a month at a time in the past. Just two weeks ago we rented a convertible Mustang for a drive down to Key West w no issues fro here. In fact, it’s the ONLY company we rent from — until now. CHRISTI, the General Manager, has ZERO people skills. What happened was we wanted to rent a an economy car for a few days. Suddenly we now have to provide additional documentation due to the fact that, while we make a very good living, but stay away from credit cards (we use our bank debit/​credit card). My wife, admittedly, argued this w Christi, then set the reservation to return this morning w everything needed. To our surprise Christi cancelled the reservation of her own accord, deciding she did not like my wife or want to rent from her. To make matters worse, she did not even tell us and we went there this morning only to find out that Christi cancelled our reservation and did not even have the courtesy to let us know! So, we were stuck, w no car, had to go elsewhere, lost two hours from the day, etc. UNBELIEVABLE! How is this acceptable business practice? I hope someone from Enterprise corporate reads this and reaches out to me. I am also posting a complaint to their main web site.

Let’s say my suv & I had a divine appt with a unlicensed driver who was working for a company. My insurance company made the reservation for me at the Boca location.
I will say, that this Enterprise location gave me excellent service, a very nice suv; out fast & made the return even easier. I’ve also used this location independently and also received good service. Yes, I would use them again.

Amazing service! Nice people! I forgot to fill the tank and was only charged pump price. Amazing!!!

Disappointed. While they gave my father a nice deal/​upgraded vehicle he was surprised at the bill upon return. A fast talking sales guy had him sign «here here and here» and consequently, unintentionally purchased basic protection. As an insurance professional for 40 years he knows this is not necessary and would never purchase. Note to the sales guy: your integrity is not worth the extra commission. You live and work here… be a part of making the business community a great place to do business and full of integrity. Fortunately someone else was able to adjust the bill and the manager on duty was nice enough that my father will rate them positively.

I came to this location on the morning of a Christmas Eve with a confirmed reservation made on the Enterprise website. They overbooked their inventory and were out of cars. I was told to go home, and they would call me when they have an update. They didn’t, and an hour before they told me they were closing I called them myself. They didn’t have any cars and were not going to be able to honor my reservation. I had to ride Über for 2 days and wait until the day after the holiday to rent a car from Thrifty.
But this story gets better. Two weeks later Enterprise charges my credit card for a week-​long rental of a car they «rented to me»!!! Looking at their bill is surreal: the check out time is 3.5 hours past the time they told me they were closing on the Christmas Eve, and there is an actual vehicle (license plate and all) listed on the bill. I call this location, and their manager says they need to investigate. Shockingly (forgive my sarcasm), no ETA for resolution and no updates since. I am now forced to spend 2 hours to compile paperwork to dispute this transaction with my credit card provider.
I rented cars several hundred times in the past, and I know that all car rental services cause headaches once in a while. This debacle takes the cake in my experience, so congratulations Enterprise of Boca Raton!

Worst car rental experience ever. Made a reservation weeks in advance. When we arrived to pick up the car, we were told we were 30^th on the waiting list, and there were no cars available at that time. The manager on site said she had no idea when they would get cars. When we asked what the purpose of a confirmed reservation was, we were told it was «to lock in our rate.» We pointed out that a locked in rate on no car did not help much. Regional manager was supposed to call me but of course never did. Avis saved the day by having a car available. Rent from enterprise at your peril.

Matt is awesome and very understanding. He takes the time out even though this is a very busy location. Thank you Matt and everyone else at enterprise in Boca. Also He gave me the time to see if I wanted to exchange the veichle I was in for another because i was in that one for over a month. No issues at all as he was dealing with another client that was being a little argessive with him. Matt amazingly stayed calm and the guy left happy, thanking Matt and he also apologized to Matt. That’s amazing customer service.

Be Afraid — Be Very Afraid. We reserved a full size car online and called the NW 3^rd Street location to let them know we were on our way. They said they had no cars and would pick us up in two hours. We told them the address where we were staying. More than 2 hours later, a very rude manager called to inform us that where we were staying was about a mile or two outside of their pick-​up radius, so they weren’t coming! They agreed to wait for us, and we got ourselves there to find a nice, new car waiting. It had about 2 gallons of gas, and just as were about back to our place, the tire light went on. When we went to use the car the next day, the tire was flat. Ok, any car can have a flat, but how it all was handled after that was insane. Roadside assistance took 21 hours (and hours of phone calls with one idiot after another, no two saying the same thing and no one who actually took responsibility to resolve the situation) to come and fix the tire. We were then expected to return to the rental location but — oops — no cars again! We ended up having to go to a second rental location where they said they had a car waiting for us. We said we’d be there in 10 minutes. Guess what? We got there, and they rented the car to someone else! Seriously — TEN MINUTES. They had a pick-​up truck there, so we took it. Of course that cost us more in gas all week long, but at that point, we were tired of dealing with the most inept group of people ever. We’ve been satisfied with Enterprise offices many times in the past, but the Boca Raton locations we dealt with and the Roadside Assistance were dreadful.

I would definitely recommend this location to rent a car. To me, rental car companies are all the same. Customer service is the difference. The team in the Boca location is very helpful and pleasant. They walk you out to the car, explain where the lights, wipers, etc are on the car… very important if you live in Florida, you never know when it’s going to rain. They even remembered me 3 months later when I went back to rent another car, and acknowledged me by name and recognized that I was a repeat customer. That means a lot to a customer. AND the cross corporate benefit of «we’ll pick you up» is great as well. I have a discount with Hertz from my employer, but will continue to go to this Enterprise location due to their great customer service.

In Florida, having a car is king. This is an invaluable lesson I learned quickly after moving to Boca Raton and trying to walk/​Über everywhere. After almost dying from a heat stroke in doing so, I turned to Enterprise. When I explained that I would be renting the car for two months, they offered a free car upgrade and also threw in a free GPS. Excellent, I was in love already. Also, something I learned after accidently getting off a Sunpass lane is that their cars are set up with a pay-​by-​license-​plate system so you don’t have to worry about getting a separate Sunpass box/​sticker or having to pay a fine! One problem I do seem to keep on having though is that whenever I call their customer service, it’s a hit or miss. Oftentimes the call doesn’t go through, or it does and I’m put on hold and then hung up on, or the information provided is vague or incorrect. Apart from these slight mishaps, I would most likely use Enterprise again.

As always, Enterprise has the best employees and the best prices as well.
They picks you up and give you a drive back to your place and they are doing their job happily.
Changing from Enterprise is a big mistake nation widely.

Had a very good experience at enterprise on nw 3 st in boca. Made a reservation, arrived and upgraded car was ready within 10 minutes. Excellent professional service in and out. Special thanks to Greg Ianilli.

So I’m just going to copy and paste what I wrote about the pompano enterprise cuz they sent us here to deal with even bigger jerks.
This place was awful.
Maybe it’s the heat but my father owns a well known body shop in Chicago and uses enterprise for his customers and were not so sure we are going to anymore. Why you might ask? Let’s start here :
–receiving the car took about 45 minutes when we had already made reservations prior to our trip out here.
— 3 minutes after driving it we realized the maintenance required light came on. We just wanted to go to our place so we disregarded it and planned on returning it a little later
— oil change was due. Over by 300 miles
— seats were disgusting it actually looked like someone either was killed in the back seat and a pool of blood sunk into the fabric or some lady delivered a baby in the back seat.
— clearly the orginial smell of the car was being covered. So naturally well put it as dead body stench.
So we decided to take it back. Based on all that I for you’d think we’d get a new one no problem right?
Nope– we were told that any Firestone will replace the oil. So we can take it ourselves. We’re on vacation and were not spending the day at the auto place cuz they don’t take care of their cars. And we refused that, so he said wel we don’t have any other cars here to replace you can drive out to boca raton, so we did. Where the guy turned off the maintence required light and said okay you cant return it now the lights not on. Our jaws dropped. He then told us to go back to pompano cuz now they have more cars and we refused since we were just there, So we threw them the keys and said fine were walking to budget, oh all of a sudden the pull up a Ford Focus for us.
This company is awful down here in Florida. Costumer service is not here at all. They don’t give a crap about you, and their cars. It’s astonishing. Please void this and go to budget our friends did that and were in and out in 5 min.

Busy location right next to Baja Café! I was here when they opened on Monday morning to return my car that I got from another location and they were busy right from the get go. They got to me, inspected the car, went over my charges, asked if I needed a ride and was on my way. They had about six people working there and all were friendly and willing to help, at 7:30AM thatis always appreciated.
I also learned that Florida car rental places don’t have drop boxes for keys. Learn something new every day!

I reserved a car and received a confirmation. Berta called me the day before to confirm my reservation because they were «really busy». I got nervous and asked if there was going to be a car when I got there. She said «probably» I asked them to call me if there was going to be a problem. This did not happen. The lot was empty and they out me on a list with 10 others who were waiting. They were not sympathetic. This is the equivalent of overbooking a flight during the holidays and leaving people stranded.

I had a great experience with them. They were quick, and very friendly. I would definitely rent with them again.

Nice service. Good cars and wonderful staff. They pick you up and drop you off if you need it. This service is really convenience. I always go to this office, it is small but always help you a lot.