Office Depot, Inc

I placed an order online with Office Depot back on 1÷18÷2016. To-​date, the order has shipped in parts with a majority of the more costly items still in the «processing» state even though my credit card was charged for them back in January. Office Depot has done a horrid job of communicating any sort of updates with me and all attempts to contact someone for updates on the status have been done by me. This is NOT the way to retain existing customers or attract new customers. I tried to give Office Depot my business because they had the best price, but the service almost makes me want to go pay full price and go get my items elsewhere just to not have to deal with all of this.

I’m hoping to reach Office Depot headquarters and my research shows this address. I’m surprised to see so little activity on this page, but anyway, here goes…
I guess it’s been a while since I last used my Office Depot credit card. I received a reminder in my USPS mail delivery over the weekend. It included a 2 page billing statement that showed my $ 0.00 balance, along with a 3^rd page suggesting that I use my card before August to keep my account open.
Clearly, if you’re reminding me that I’ve had no recent activity on my account I don’t need a 2 page billing statement to show that. I’m well aware of what credit card accounts I use, and when. All that was needed was the 1 page reminder letter. It makes me wonder how many others received this complete waste of paper?
One would think a company as big as Office Depot/​OfficeMax would understand the need to CONSERVE paper, not waste it in this manner! Now to decide if I want to support a company that cares so little about our environment and its ever-​dwindling resources. I’m currently leaning toward NO Thank You!
They claim to support Green Initiatives on their FB page, but this HUGE WASTE OF PAPER screams otherwise!

I wonder if anyone knows that although this is the address (Boca Raton Fl) the representatives are from India offshore center of office Depot. I know this because I asked the representative where he was calling from. Did some investigative work and found this information out on my own. So whenever you need to make a complaint about this company when you order online from them this is the address to forward your complaint (s)to. Just a bit of information.
I will never order any merchandise or recommend Office Depot to anyone, especially online. As a matter of fact I am writing a complaint to the Better Business Bureau and to other review sites to warn people not to do business with this company. I have purchased a file cabinet and my credit card was charged twice. I was told that this would be canceled and even received the email. I talked to the first representative who said she canceled the first order. Then I spoke to a second representative who said the first representative did it wrong and would do it over again. The third representative said the second representative did it wrong and would make sure the money is returned back to my debit card but of course that didn’t happen. The fourth representative told me that he would give me an authority number to call my bank and allow my back to release the funds that Office Depot charged me. Of course didn’t work for two reasons; the first reason is that the bank is not going to return money back to you, the company who is charging you has to call your bank. Second, there is no such thing as an authority number, the correct term is authorization number! I talked and complained to two managers who said they would make sure that the money returns to my credit card which of course again did not happen. I finally had to file a complaint to my bank in order to get the money back! What a headache