Autozone

Absolutely the worst customer service I’ve ever seen! There’s an old man named Felix that should be packing old parts not dealing with customers. Rude, grouchy, stinks terrible of stale cigarettes. I left my parts on the counter. I’d give no stars if I could!

Not sure why Unilocalers are so down on these guys. On a Saturday morning, the place was hopping. I had to park away from the store. One staff was busy on the phone and the other handling the register. Neither was super friendly, but they did their jobs and were helpful. Got me the battery that I needed and let me borrow their tools. As always: 10% military discount. They only negative: It’s the first AutoZone at which the staff didn’t offer to replace the battery for me, a free service at all others I’ve been to. Whatever, I’m no wimp. Battery installed by yours truly. AZ is the only game in town for me, as the other guys are overpriced.

About half the time I get decent service. The other half, I encounter someone that seems to hate the world and wants everyone to know just how miserable he is. The crusty old goat with the gray hair and beard does not need to be in a customer service position.
Bought a ignition coil and put it on the car for about five minutes. Turns out it was not the answer to my problem. Took it back to see if I could return it. He acted as if I had asked for him to give me his first born. Said they can’t take electrical parts back if they’ve been installed and are not defective. I asked him if he could test it since it didn’t fix my rough running problem and it may be defective. That really got under his skin as if I had asked for his dog also.
Rather than lose it on him, I left and decided I won’t be back there again. Nothing they sell can’t be purchased at NAPA or O’Reilly’s down the street. This store has a history of poor service and now I’ve experienced it for the last time. The negatives far outweigh the positive experiences I’ve had there.
Autozone’s management needs to take corrective action.

Online orders are troublesome

Ok, made what was supposed to be a quick stop to replace a window wiper that was squeaking way too much to make a road trip manageable. Went straight for what I needed and 30 min later I was out. Found what I needed in about 10 seconds stepping into the store with no help. Waited in line 30 min. I am a very patient person. Totally understand small town take your time and mingle character. But waiting in line for 30 min while the one person in front of me catches up with the cashier and the other cashier/​manager is on the phone with his wife getting his honey do list is just not customer service I care for.

This store is aweful! The management is extremely condescending and rude. I ordered a part and was told it would be there the next day; two days later I’m still waiting for the part. I won’t be going there again… Napa is 100% better!