The Wagmore Pet Resort

I am really disappointed in this facility, because I had high hopes for it.
I toured this facility, and was definitely impressed with the size of the large dog play area. There was an indoor and outdoor space, and both were quite big. I was slightly turned off by the fact that when I was getting shown around, the man who gave me the tour did not acknoweledge the dogs in their crates at all. Like, not even putting his hand down to say hello or smiling at them. I mean, I was more affectionate than he was which I found a little alarming. I get that he was talking and showing me around, but take two seconds to say hello to the few dogs in their crates.
I called the next day to see if they could accommodate an earlier drop-​off time. Their website states that they open at 7am, however, there ARE people who occassionally will need to be at work or at a meeting a little early. I work part-​time and SELDOM need to be anywhere before 10am, but there happens to be a job where I have to be downtown at 7 and don’t want my pup to be alone all day. I simply asked the receptionist if it would be possible to drop-​off my dog at 6:15am. I was even willing to pay an extra charge for this service. I was rudely told «absolutely not»! It took me off-​guard because as a boarding facility, there should be someone there ²⁴⁄₇. Asking for a 45 minute early drop-​off is not that shocking of a request, and I am sure they have been asked before. I AM SURE there is an area where he could be for a short time, even if its a crate where he could take a short nap before daycare opened. As a business, you should be willing to work with the customer and allow for some wiggle room, especially since this is a work day.
My dog has been to another facility similar to this where they also opened at 7, but would WORK WITH THE CUSTOMER on early drop-​offs if early enough notice was given. I would even tip the associates when they did this because this is my baby! I just want to make sure hes taken care of. This facility was much smaller and had a much smaller budget, and STILL would always work with me from time to time. I asked the receptionist why they would not accommodate since there is always someone there to watch the boarded animals, and she almost laughed at me. She said she might be able to do 6:45am, but that’s pushing it. Pushing it? Do you want peoples business? I thought this was a little severe. No help to suggest an alternative option, or how she could better assist me. It was a firm, mean no. I understand policy, but the delivery could have been a little more professional.
Sorry, but this is just rude service.

Knowing we were going to be gone in December for 10 days, I toured and interviewed 4 other dog boarding facilities in the area before deciding on Wagmore for our 4 dogs. Wagmore was BY FAR the overall winner! It was incredibly clean, professionally run, and all my questions were answered fully and completely… and there were many questions. Hehe! I loved that there was a quieter, more secluded wing for older dogs with not only continous access to an outdoor area when the weather was good, but also another larger area that they were taken out to run and play several times a day by their caring staff. All of my dogs belongings, treats, toys, and medicine was tagged with their names to avoid mix-​up or loss. The front office staff (Cindy and her daughter-​in-​law) were very kind and asked specific questions about the care, feeding, and temperament of each of my dogs. In addition, the staff assistants learned my dogs names almost immediately and were very interested in getting to know them. When I left on my extended vacation, I had no qualms at all that they were going to be treated with respect, love, and affection just as the owner’s and staff’s own dogs were treated. And they were! I absolutely would NOT hesitate even one second to board my fur babies here again.
THANKS SO MUCH, WAGMORE!

I took my 4 dogs here for grooming. (We are new to the area)
We went Once and never again. The groomer Vero left many scrapes on my Chinese crested dogs and did not bother to, trim their nails.
Worst of all were the standard poodles.
My red guy George Was basically tortured. the groomer CUT 4 SKIN TAGS OFF HIM!!! The injuries were stuffed with styptic powder to stop the bleeding, I know this because the large lumps were how I realized he was hurt. The injuries were underneath his long ears and I did not find them until I got him home and he cried out when I was petting him. This was the worst grooming experience I have ever had. I can not imagine the pain and the amount blood that was drawn. Absolutely horrific I am sure. I picked up the dogs and was very generous with a tip as I did not see what had happened at that time. It was over $ 100. Per dog with a tip.
I called them the next business day and told them what happened to George and mentioned the poor grooming. The man on the phone suggested I take him to the vet and they’d pay, «we have insurance for this» he said. No apology, no shock nothing.
Totally heartless. In my opinion my dogs were abused, assaulted and tortured. I have never felt so guilty and so sad for my sweet companions. They trust me to take care of them, and I will do better next time, because next time we will GO ANYWHERE ELSE!

I am consistently impressed with Wagmore! The groomer is amazing and has been incredibly patient with my newly adopted dog, Jax. In addition I leave Jax and Bama here on a regular basis and they always come back happy and in good moods. They are happy to see me, but I can see that they have had a good time. I highly recommend Wagmore!

Love it, my puppy wags his whole body when he returns to Wagmore daily. We have been taking our puppy daily for daycare and he really loves to go. Puppy comes home tired. All dogs play together supervised and it socialized our puppy fast. Better than most places and we tried several.

My 2 labs love it there. Great service and accommodations. Tried other places first and not happy. We will always go back to Wagmore.

Extremely rude over the phone. I called to schedule an appointment and was told in a very rude way they had no availability and were scheduling two weeks out… well excuuuussseee me.

I’ve boarded my lab here several times before, but they didn’t remember when I dropped her off. I paid over $ 400 for 5 days of boarding and a $ 45 bath. A $ 45 bath! I paid extra for the silver package which is two nature walks and play time. My dogs «elbows» were hairless when I picked her up. She also attacked me with joy for 10 minutes after she came out. I board her or hire a pet sitter frequently. The only times she acts like this have been when things haven’t gone well. Also, upon pick up I was handed a bottle of prescription pills with her name on it. I dearly hope that they weren’t giving her another dog’s medication. I had to politely tell them those were NOT hers. Lastly, I was charged with 6 full days of boarding (Dec 24 @ 4 pm — Dec 30 @ 10am), 7 days of silver package and one bath. I don’t agree with any of the itemized charges, but was so exhausted from my travel that I didn’t have it in me to fight them.
Going forward I will only hire a house sitter (my home has cameras) or board at a place with cameras. I have three fur babies and want to feel secure when I travel, knowing that they are safe. My house sitter for three dogs is the same as boarding at Wagmore for one!

I would never leave my dog here again… rude owners… our dog has diabetes and when he got sick while in their care (which is a whole nother story) they called the wrong vet and never called us to tell us he was sick and had a vet coming to get him. Totally irresponsible and vet that came was shocked he was in the condition he was in and put in a room and left there til vet could get there. The vet said he got there just in time to save him (his words… not ours) because they were too lazy to feed him the food I bagged for him (which is the ONLY food he can eat WITHOUT GETTING SICK. THEY ARE TOTALLY INEPTH TO KEEP SPECIAL NEEDS DOGS! WE WERE ONE OF THEIR BEST CUSTOMERS… WERE…BEING THE OPERATIVE WORD… WOULD NEVER GO BACK!!!

The Wagmore is very clean and has many staff on hand to ensure pets are well cared for, however, they do not have very good front office skills (evidently they are used to interacting with dogs and cats more than their paying clients).They rarely greet or thank you for your business or give any type of feedback as to your pet’s stay. If they stepped up the client relations, they would be highly recommended.

I had to board my poor kitty for an entire month while I was in the process of moving. I was happy knowing she was safe from all the stress and had a safe, caring place to stay! I felt that she was in good hands, and still able to have some semblance of a routine without being exposed to the stress of boxes/​movers and rennovations, and risk getting out or lost with so many workers coming and going while I was at work. The staff at Wagmore were awesome, they answered all my questions and were always friendly and professional. I could tell they really cared about the animals. I could have boarded her closer to my old place in California, but I wasn’t happy with any of the local facilities I spoke with. I was moving to San Antonio so I opted to fly her out with me ahead of time and board her at the Wagmore instead. I probably annoyed the heck out of them calling weekly to check in on her, but Cindy and Scott were always kind and understanding and gave me detailed updates… I’m just a worried cat mom because she was doing fine! When I picked her up and brought her to our new home, I was expecting her to hate me or be traumatized, but she was honestly back to her purry/​cuddly self within an hour and didn’t hold a grudge. I know this is because they took good care of her, because when I left her with my old roommate in the past, she hated me for about a week afterwards. So she must have enjoyed her stay here! When I left an item of hers at the Wagmore that had belonged to my previous kitty that passed away and had sentimental value, they made sure to get it back to me which really meant alot! Their facility was also very new and very clean. Captain Cuddles definitely recommends them, and I will use the Wagmore again in the future if I ever need a place for her to stay :)

We love the Wagmore !!! Ocho has been coming here for 2 years, since he was a puppy. We bring him once a week for play days. He is so excited every single time we pull up. He also boards here when we go out of town. The groomer is the best we’ve ever used. and I have lots of years of experience with them.
There are so many great things about the Wagmore, but the thing that impresses us most is how clean it is. You never, ever smell anything but clean. The facility is unlike any other. I can’t imagine taking our fur baby anywhere else !!!

Wagmore is absolutely incredible! This was my first experience leaving my 2 yr old baby girl (150 lb Great Dane). I have to admit, I am a little over protective and she is a little, ok… a LOT, spoiled. I was like a new mother leaving an infant child. I brought her pillow bed, her pillow, her blanket, her food, treats & a toy. I think I am embarrassed now that I am putting all of this in writing :) But, she is a member of my family, not just some dog.
I was greeted by the owner, Scott, who was incredibly understanding and reassuring & not at all surprised by my overly protective nature. He kindly gave me a tour of the facility, which is just impeccably clean and beautiful! It is obvious a lot of thought, planning, and caring went into the development of this facility. All of the kenneled animals seemed happy, none were whining or Unilocaling or even barking as we walked by.
Scott then took my pup out to a kennel & proceeded to label all of her belongings and complete my check-​in. The place was very busy, an obvious indicator of the quality of care. I left feeling comfortable and happy with my decision, I knew my baby girl was going to be safe, well cared for, and even a bit pampered!
Upon my return, I was greeted again by Scott and a very happy baby girl. All of her belongings were gathered in her own little Wagmore bag, labeled and ready to go. I was so relieved & so happy to have found a place I will definitely return to. I plan on returning for the doggy day care, grooming, and the boarding :)
Thank you to Scott and his fantastic staff!

This place seriously has problems. I sent my 6 month old dog here for a month of intense training. In that month,
I was lied to and basically stolen from and my dog did not get the treatment promised, when i got her home she was nervous and acted like she hadn’t had much human contact. They charge almost a thousand dollars for nothing more than boarding, which I didn’t need! I was told they had several trainers, they only have one (the owner); she was supposed to learn basic training, she learned nothing but how to sit in a cage; I was supposed to get an hour long training session at the end of the month and he wasn’t even there when I picked her up! In fact, in the 28 days she was there, the owner was on vacation for at least 7 of them. None of this was mentioned when I dropped her off. When I picked her up, employees actually told me that I had every right to be upset and that they knew I was lied to. Don’t trust this place, they will say anything to get your money and you have no way of knowing you are getting what you payed for. I am actually going to the better business bureau about this. I am so upset and disappointed.

The Wagmore is awesome. They have separate areas for small dogs and for older dogs. They have doggy day camp, which my dog absolutely loves and she pulls me in there when we arrive to drop her off! You can tour the facility… it is very clean and eco friendly. The owner lives next door It is now the only boarding facility we use. Highly recommend.

First let me say, I typically never kennel my pets, I have a petsitter come to the house to care for them when I leave. BUT, I have a dog with severe separation anxiety and he tries to run away (to find me) when I leave. I have toured many kennels but Wagmore is by far the nicest, eco-​friendly, safe and clean. The staff are wonderful with the dogs. How do I know? My dog actually looks forward to going in when I take him there. I am amazed every single time as he wags his tail and trots in to say hi to the staff. Thank you for giving me 100% peace of mind.

Our son, Paco Miquel stayed at Wagmore this christmas while we travelled out of state. The facility is ecofriendly (my hubby helped design the electrical and this is how we found out about it) so we were very excited to take Paco there even though we were a bit worried at first. It was his first stay away from us and though he was a bit nervous when I dropped him off I have to say he was confident, relaxed, and in such a great mood when I picked him up.
The facility is as good as it gets, complete with radiant flooring to keep your furry kids warm in the cooler months. Lots of natural lighting and a rain catchment system. We toured the facility and found it to be very very clean.(unlike others). The staff was super friendly, too, which is important. I’m of the belief that if you own/​work at a boarding facility you should love animals and show an interest in them. This was not the case with other boarders we’d met while we were making our decision and this played a large role in our decision.
They made sure to give Paco his daily treats and even mixed his food just the way we do at home. We’ll definately use them again… if even for a few daystays for some socializing. He’s an only child and he needs it. ;)

It wasn’t me who gave this place five stars, it was my cat.
Nasdaq is a picky feline. He turns his nose up at most anything that isn’t of the highest standards. When I left town, and needed someone to keep him happy and fed, I turned to the newly-​opened Wagmore Pet Resort.
The place is new, clean, well lit, and eco-​friendly! I was amazed at the size of the rain catchment system that they use to clean out the kennels! The lighting all comes from the sun. The place is super environmentally friendly!
When I dropped Nasdaq off, he didn’t want to be left behind. I knew that he was skeptical. But when I picked him up after a long weekend, he didn’t want to leave! He told me all about the great friends he made, and the wonderful care he received. In his words, he said, «Meow meow meow, purr purr purr.» What a compliment!