Emerald Street Kennels

My 3 year old min pin LOVES going to ESK! The facilities are great, and they remember my little guy by name even if it’s been months since we were there last. My dog is ALWAYS happy to see the folk at ESK. Another huge plus… the price. If you board your dog, doggy daycare is included. Unlike other places where they charge an extra fee. My dog comes home tired and happy after spending the day at ESK.

They have the worst receptionist EVER!!! 50 percent of the time she just ignores me, the other 50% she extremely rude, and short. I brought my two dogs there, 3 times a week, and after a month dealing with the rude receptionist, I decided to find someplace else to take my pups.
The rest of the staff seamed really nice, but I had to deal with that receptionist daily, and I didn’t want to be around her, or have my pups around her. She has no business having a job that deals with the public or peoples pets.

I’ve been bringing my dog Jayda here for more than a year for weekly doggie daycare sessions. She loves it, and they love her. The staff always knows us by name even if I don’t remember their names! I also love that they can trim Jayda’s nails while she’s there. Saves me a separate trip to a groomer.

Emerald Kennels is the «go to» place for my huge Shepherd/​Rhodesian and my little Sammy a Border Collie mix rescued from the Boise streets. My cat, Bobo, is a regular as well. We have been clients for over three years and my dogs go about once a week. They have ALL been boarded several times and have received the best attention. Better than two other services in Boise where I lost one cat and one dog, a beautiful German Shepherd… as I have had these losses, you will expect me to be pretty careful. I love the staff and the facility.

Our «crazy», lovable lab was fostered at ESK, so that’s where we first met him. Since we have another kennel much closer to our home and had taken our previous dog there, naturally we went back. But we found out that our new crazy lab was just too much dog for the other kennel to handle. So we went back to Emerald Kennels and have been THRILLED with their facility, their staff and their willingness to take on the crazy antics of our beloved dog. I can’t recommend ESK highly enough… the staff are caring and attentive, they «know» their animal guests and go out of their way to spoil them while in their care. The facility is over 10 miles from my house, but well worth the drive. Emerald Street Kennels is the best of the Treasure Valley!

I’ve seen my share of doggie daycares over the years having an almost 11 year old GSP mix. We loved our place in Seattle but checked out several places before finding «the one» so we didn’t think we would find a place we liked as much when we moved to Boise. I stand corrected. Emerald Street Kennels has been excellent with our two dogs (we added one when we moved here). I love that they not only sort the dogs by size but sometimes by energy level. Our oldest can get grumpy and wants to rest her hips so they are always good with putting her in a less playful group while our 2 year old GSP romps and rolls enough to get her tired, which is difficult to do.
The facilities are clean and the handlers are nice, I trust them with my dogs. I LOVE that the outdoor play area isn’t dirt. In the summer they set up pools for the dogs to cool off in. The webcam can get a wee bit addictive. Our dogs are both fans and so are my husband and I.

The lady at the front desk was completely rude and had the worst attitude. She was so put out that we even walked in door. Apparantly I didn’t have the paperwork they needed even though I emailed them a week before to find out what I needed to bring. The paperwork I did have was what I have taken to every other daycare we’ve ever been to and never had a problem. At least she could have been friendly and professional. All I know is due to that lady at the front desk and her lack of customer service skills I would not recommend this place!

The front desk girl is so unfriendly, not a smile, hello, and when we were picking up our dogs it took 15 – 20 minutes, she didn’t go back and check, just sat there then they brought us the wrong dogs. This is 2^nd time we’ve gone to them, 1^st time same girl was again, not friendly. I must say the staff helpers were so friendly — they need to replace the front desk girl. We probably won’t be back.

Sucks…
This is a very unprofessional business. I schedule a grooming appointment with a particular groomer but was not told she was no longer emplyed there, UNTIL the replacement called me telling me she was unable to perform the services I had scheduled my dog for. When I went to pick up my dog, the woman at the desk was unconcerned that I was angry. No apologies at all. To top it off, when they brought my dog to me, it was the wrong dog! Idiots, don’t trust your loved pet to these people.

ESK is a wonderful boarding and grooming facility. They haven’t been opened very long, less than a year. I recently took my cat to board there while I was away for the holidays. They have large indoor and outdoor areas for dogs; when I dropped off my cat, there were a lot of dogs both inside and out. They have a great sized cattery that has shelves on different levels of the room for cats to climb, large cupboards for them to hide in and sleep, as well as a variety of toys for them to play with. My cat is naturally very good and lovey with people, but hasn’t had too much experience with other cats. The boarders told me she got along very well with the other cats, gave them a lot of attention and even nurtured a kitten there. That’s the equivalent of a babysitter saying your child behaved! They were so sad to see her go and loved her.
For the holidays, they had Santa come in and take pictures with the pets and gave me a copy! It was such a fun and cute idea.
I will definitely go back to ESK and recommend anyone else do so as well. I don’t have a dog that I can take there or leave any review, but the dogs I saw there were very happy and playful, and looking at their pictures on their Facebook page, they have a fun time there as well. They offer doggie day care and grooming, at very reasonable prices.