Hertz Rent A Car

Was greatly disappointed with the service I received at this location. The desk clerk was very curt and unwilling to work with me. I will not be renting from Hertz at this location or any others in the future. I joined Unilocal just so I could warn others about the person who was probably just taking out their bad day on me but completely ruined my first rental car experience.

Hertz at Boise was the only bright spot on a hellish travel day. Cassie waited for my arrival beyond operating hours (after my flight was delayed). She honored my Hertz status and I was on my way in less than 5 minutes. Well done.

Hertz overcharged us and they were extremely rude over the phone when we called to dispute the bill. We returned our rental 10 minutes before the time we were told over the phone but were charged for an extra day anyway. A 49 hour rental cost $ 200 at a rate of $ 54 a day.
Many phone calls later we finally talked to Craig, who was professional and helpful. We got our money back, but won’t be renting from them on our next visit.

I hate to leave one star reviews but the communication style and customer service was so egregious by the male manager «C» at this location.
I am a Hertz Gold Plus member. I travel and have multiple rentals every year. I purchased a Nissan Xterra in Maui, Hawaii through Hertz Auto Sales. Part of the auto purchase deal was a voucher for a one week «free» car rental. I booked the rental in Boise.
When I picked up the car they told me the vehicle I booked would require an «upgrade» fee even though I had a confirmed reservation for the vehicle. The upgrade fee was only $ 5 per day, it was late, the girl at the desk had no authority to do anything so I let it slide. When I returned the vehicle the lot attendant calculated that I owed almost $ 200 for the rental. I went inside to the counter, and the person at the counter said I had to talk to «C» the male manager the next day.
We contacted the location the next day and the manager said that the «free rental» was not something his location could absorb. He suggested that we take it up directly with Hertz to get reimbursed. I’m sorry, I am the customer here. Hertz needs to work this out internally. Additionally, I needed another rental for the next week. The manager quoted me «rack rates» that were higher than if I booked online. I told him I was a AAA member and he said I could book through the AAA site. I finally asked him directly, «As a Hertz Gold Plus member, and considering the circumstances, what can you do for me today?» His reply, «Nothing…» I slid over to the Enterprise counter and rented a car and they gave me a free upgrade to an SUV. The person at the Enterprise counter even apologized for the treatment by Hertz!
I would really like to hear from someone with some authority over at Hertz to correct this. Hertz, do you want me as a customer ever again?

Went to rent a car from this place. Used the word «damn» in front of the awesome district manager Craig, he said I didn’t have to use profanity in front of him, I asked if he was referring to the word «damn» he said yes, even though I was describing something not even related to Hertz or him. I said «I’m sorry I didn’t realize we were in the 50s», he said I needed to apologize or he wouldn’t rent the car to us, I said absolutely not, and he then refused service to me. Fair enough I said more choice words to describe him then went on my way. Called to get the name of the manager and its him, then I asked if another person could rent us the car and they said «no if he finds out we rent a vehicle after he’s refused service he will fire us». I’m sorry but I don’t think the word «damn» constitutes this kind of narcissism. I have filed a formal complaint with his boss and will make it my personal agenda to pull his title.

I rented a car from here to take to la grande, only booked the car for one night. When we got to Lg we realized they didn’t accept drop offs anymore. I called the Boise location where we picked up the car, and spoke with Craig, who was apparently the manager on duty that day. I told him our situation, and he definitely helped us out. He gave us our car for the rest of the week, free of charge, and his service and help was definitely appreciated. Just wanted to give him a shout out. Will only be renting from hertz from now on. Thanks Craig!

I rented from Hertz when I was there on a business trip a couple Weeks ago. Like a dummy, I left a nice pair of Oakley sunglasses in the car and flew home. A couple days later I was looking for my glasses and realized that I left it in the rental. From past experiences with other rental car companies, I just wrote them off as lost sunglasses, never to see them again. Then I got a call from Debra at Hertz Boise, ID, a day later asking if I am missing a pair of sunglasses, she shipped them off that day, and I am again wearing my best pair of sunglasses, Thank you! You have a returning customer for sure!

Another successful rental from this location.
Any other Hertz would dump me into a POS Camry or Altima. this Hertz stepped it up a notch and gave me a Volvo s60. I am one of the many people who love Volvo. I appreciate the fact that Herts actually gave me a decent car for a change.

BOISE, ID: This Hertz always has a car for me, gives me good service, and always has an empty register when I need it. My upgrades are generally nice vehicles, even compared with what I get at other locations, as a PC member. Also, the cars are immediately outside the doors from baggage. Two big thumbs up.
Why not five stars? No Hertz Carfirmation text message; I always have to stop at the counter. Add that and it’ll be flawless.