Monkey Dooz

I cannot have imagined a worse experience than ours yesterday at your store. I made a 12:30 appt for my son Bennett’s 1^st Haircut. We arrived at 12:20 and were told they were running 10 – 15 minutes behind. We waited — after 30 minutes one of the 2 women there had Bennett sit in the Hummer car. We waited another 15 minutes. Then, neither girl seemed to know who would be doing his hair — I believe it was Amy and Bridget there and nobody knew what was going on. We should have taken this as an indication of your store’s lack of professionalism and left right then and there. Bridget finally came over and said she guesses she’ll do it. She asked what we wanted — I was VERY specific. My son had beautiful, messy «surfer» hair with curls in the back. I did take before and after pictures so I have documented proof of your stylist’s incompetence. I told here I didn’t want a haircut, just a little trim. I said to please just trim the front so it’s out of his eyes and a bit on the sides. I then said to just trim a little in the back but keep the length and NOT to cut off the curls. There was no ambiguity in what I had asked for. We were very direct as to what we wanted. She sprayed his hair and began cutting. I just kept saying, ‘wow, not too short’, and ‘just keep the length and trim it’. All that came out of her mouth was «Hey, little man — I’m going to give you some style». Excuse me? I didn’t ask for her opinion of style or for her to choose what to do. When she was finished I had to walk out of the store so my son did not see me burst into tears. His hair — CHOPPED OFF all the way around, his curls in the back that I specifically asked her not to touch — on the ground. And now we get to pay for this lady basically taking an experience that we can NEVER get back and ruining it for us. My son will always be my beautiful little boy but her incompetence ruined his hair. I can only hope in time it grows out to look somewhat decent again but he will never have back the shape, length or baby hair she took off even after we told her not too. How can you offer a service celebrating a child’s first and then ruin it for a parent? I hope to pass along my experience to EVERY person I know with a child so they don’t have to experience the disappointment in your service that we did. Thanks for ruining it for us.