Payless Shoe Source

I am not a customer who complains about every slight experience I have when going into a store. But this one takes the cake. I bought shoes the day before on BOGO and didn’t think anything of the high price I was charged until I got home and looked at the receipt. I was charged $ 35 for a pair of shoes that had a Clearance $ 12 sticker. Wanting to see if I just got tricked by someone changing stickers on me, I went back to the store. The associates found that the shoes were indeed $ 12, but the barcode on the box was for a pair of flats, not sneakers like I bought. They recognized that I should probably just be refunded the whole purchase and rechecked out. But when the manager was brought in, she refused to give me that refund simply because she did not want the sale numbers to reflect poorly on her store. Never mind the fact that it now looks poor that I was charged for a pair of shoes I did not buy. She also underhandedly accused me of buying five pairs of shoes the day before and buying five today and switching the shoes in the box. After she made a call to her corporate office, she claimed all she could give me in return was $ 12 and refunded the shoes I still wanted, so I essentially still have a -$ 35 balance for these shoes, because I was refunded $ 12 and bought them again for $ 12. I now can’t even get a hold of a corporate office to complain and demand a refund because they’re only open normal business hours and days in Kansas, so I have to wait two more days to call anyone and try and get my $ 20 back. Needless to say, I don’t think I’ll ever be shopping at a Payless again, even though they’re the cheapest shoe store in my area. But how cheap can a company really be if they refuse to refund me $ 35 for a pair of shoes I was wrongly charged for and still do not own?