Protronics

I wish i would have read the review from Lynn before I went to horrid place of business. I experienced a very similar experience as Lynn did. I didn’t think my computer had any viruses, it was just running slow and would freeze occasionally. I gave my computer to what ever his name was. He said my computer would be done by friday or saturday, which was 3 days from when I dropped it off. From the sound of things it sounded like he would take care of everything. I paid an upfront fee of I think $ 65. He stated everything that he would do and this would be the total price unless something more drastic was going on, which he would call if this was the case. I called them on Sat to see when I could pick up my computer and they said they were with a customer and would call back. Never got a call back. This happened 2 more times untill I just went down there 2 days later. To make a long story short it took them 2 ½ weeks to finally get done. Many no calls back after calling them and leaving messages. When i finally picked up the computer it cost me another $ 130 even though there was no viruses and nothing wrong with the computer. His only response was that I should buy an external hard drive. When I confronted his about why it took so much longer than he originally quoted me he gave me a bunch of excuses for how busy he was and that he had another job. Now 4500 of the songs I had on my computer are gone and the computer is still kinda slow. Never go to this place!

Protronics was the most unprofessional «company» I have ever had to deal with. I took my computer there because it has viruses, and after a week I didn’t hear back from them so I called. They claimed that they had left a message on my answering machine, but I never received a message. I asked them what number they called and they had a completely different number, and didn’t even know which computer was mine. When they figured out who I was, got my correct phone number and figured out which computer was mine, they told me that they would get right to work on my computer. Another whole week passed without any word from them, so again I called to check on my computer. They claimed that they were really busy and that my computer was next in line and they would call me in a couple of days. ANOTHER week passed, no word. This happened for 5 ½ weeks and finally they claimed I needed to pay an extra $ 130 more than the original price. I would never recommend them. Completely unprofessional.