Shining Smiles

Service has been great since and Dr Rivera is the best. He went out of his way to ensure we were happy with the service since. He’s our preferred dentist.

I was having mouth pain and got an appointment the same day. Everyone was very nice and professional. I love way they view the xrays on a televison and explain everything that is going on with my teeth. The dentists’ office almost looks like a clean l and modern salon. They explained my dental process and had clear and plain pricing included. I was extremely happy.

I’ve been here a couple of times for a cleaning and saw Dr. Gaglani. Her assistants as well as Dr. G are very friendly, professional, and provide great service. She always explains what she’s doing and makes sure that I am comfortable. I always leave feeling like my teeth are super clean. I would definitely recommend my friends to go see Dr. Gaglani.

I came into this office because I’ve heard nothing but great things however the day I came in with my two children I was charged 150 for our family deductible, I myself didn’t even get a cleaning. My deductible only applied to single x-​rays. In total I should have only paid under 50 dollars. When I talked to the billing management she informed me I would get reimbursed once they recieved a claim. It takes them over a month and more to get a claim, this lady. The staff over all is great, the doctors are wonderful but I would advise you check your benefits before end up paying more then what you should.

So now that I’ve received my insurance EOB for this visit, I’ve reduced my review to one star and would reduce it further to zero if I could.
The receptionist at my visit insisted that I had a much larger co-​pay than I normally have for a dentist appointment. As this was my first use of my dental insurance for 2015, I gave her the benefit of the doubt and paid the co-​pay.
I received my EOB and found that I actually had a much smaller amount to pay than what I was made to pay when I arrived for my visit. I tried to call the office today to speak with the billing department and was told by the receptionist that they had already left for the day.
As soon as I can speak with the billing department, I will be expecting them to cut a check for the overage back to me within one business day of my call. If not, I will be contacting the fraud department for my insurance company.
I now have zero interest in returning to Shining Smiles and the only advice that I can give to anyone who still thinks they would like to use them as an office is to make sure you are CRYSTAL CLEAR on your dental benefits so Shining Smiles doesn’t try to defraud you of your money.

I have seen quite a few dentists, but Dr. Gaglani may be the best dentist I’ve been to. She is incredibly patient, has a great attitude, she explains what she is doing, and she checks in often during the procedure to ensure patient comfort and make everything as pain free as possible.
The waiting room/​lobby is modern and always clean (I’ve been here four times). The children’s waiting room is nice, too. My four year old enjoyed it, and I enjoyed knowing he was entertained and safe, away from other adults who may not appreciate waiting right next to a squirmy child.
The procedure rooms are clean, comfortable, and modern.
The wait time is short.
The receptionists and dental assistants are professional and pleasant. They are able to answer all of my questions and concerns.
I would recommend this dental office to anyone. Dr. Gaglani is great with children, too.
I usually comment on the bathrooms, because as a mom I like to know where I can make pit stops for my 99% potty trained son, but I haven’t needed to make that pit stop for myself ;) So, sorry, no bathroom report.
A+ everywhere else though.
Thank you, Bolingbrook Shining Smiles :)

Great office, Doctor and staff! Looking forward to being here again!

I was having a pretty painful problem with my mouth, and needed to find a dentist open on Sunday that accepted Medicaid. Shining Smiles was one of the few that met those requirements. I went in (this was my first time there), filled out paperwork, and was told that they were running about a half hour behind schedule, and asked if it was OK. Not really, but do I really have a choice? I waited for an hour in the waiting room, was called back and had x-​rays taken, and then proceeded to wait another hour in the room. I didn’t actually get taken care of until 2 hours after my appointment time. The only reason that I would even consider going back to this office is because when the dentist FINALLY got back to help me, he was really nice and seemed like he was genuinely good at what he did. My advice to anyone that has an appointment: clear the rest of your schedule for that day because you’ll be waiting for a while.