Steak ‘n Shake

This is the worst place ever. We waited so long and the lady just wanted us to keep waiting. She said one minute and it was not. The worst. Very disappointed.

The service was so poor that I have gone out of my way to create a Unilocal account to warn others about steak and shake. The total dining time took more than an hour, including the 5+ minutes it took for us to be seated. Drink refills for my group of three never happened until finally flagging down someone and asking. Napkins and other table needs were said to be coming but never came. The food itself was not horrible, but save yourself the trouble and time and go anywhere else.

They are not open 24 hours. Just know. We drove 30 minutes out of our way to go to this location because it says they were open. Then the door was open and when we went inside the girl that was working gave us attitude when telling us that they were closed.

This location is by far the slowest ever. I understand everything is made fresh but explain to me how i have been in the drive thru line with one car in front of me for 32 minutes. I could go to the store and cook a full meal in this time. Awful slow kids that work here play around too much.

Been sitting here for 20 minits wating for service i had to go an ask one of the several servers to come take my order very un satisfied with my visit not coming back

For fast food, everything is usually pretty hot. It takes a little bit longer because everything is cooked to order, but the drive through is surprisingly fast

Their food is good and they have good deals but every single time I come here the it takes them FOREVER to bring our food out and the service ladies are always sooooo grumpy and they look like they don’t even want to work there! Overall Food is good but terrible service

I usually love steak n shake but we went to this location last night and they had 4 servers on the clock with no sense of urgency. We waited 30 mins and all we had in front of us was water. At the 30 min mark our «waitress» walked over and we asked about our meal– she said there shake girl walked out and they were just behind and I straight up asked if we needed to go somewhere else– she assurred me she would have our sides out right away (cottage cheese for my screaming one year old, and chili for his by the point cranky mom) as we sit for another 10 mins and she is doing everything but look our way I finally just got our things and on the way out said «you can cancel our 30 min order». I will never go back to this location!

I’ve been to this location a couple times and didn’t have too much of a problem, but my most recent experience there was pretty infuriating.
Dropped by around 1 am with a group of 5 desperate for food. We walked in and waited by the «Please wait to be seated» sign as we watched a family of four get escorted to a table right away. We stood there for maybe 10 to 15 minutes while one of the staff casually walked past us numerous of times without taking notice of us. It wasn’t even that busy. There were at most 4 or 5 different parties there and a couple dirty tables, but there were definitely open tables.
Finally, the girl bussing pointed over to a table and said we could sit there. Didnt bother to walk us over. When we sat, i saw the family of 4 that was seated before us sitting at a table adjacent to ours. They just had their order taken by the waitress. Instead of the waitress coming over to check up on us, she walked right past us. We stay there for an ungodly amount of time without being spoken to by any of the staff members. I looked over to the back near the kitchen and saw the waitress and bus girl chatting away. It was around that time that we decided to get up and leave.
I don’t think I’ve ever been treated so poorly in any kind of restuarant.

I am currently sitting in this locatition writing this review. I walked in and it took the very grumpy hostess at least 8 minutes to notice and then seat me. There were only 2 others in the resturant at the time. I was seated at a very sticky table with a used straw wrapper a drink stain ring and a cigarette burn. I saw my server cough into her hand. Yuck!

This is the worst location ive ever been to. My experience this past Monday was horrific. Everything was going okay when I placed the order. The cashier walked away and we waited for our food. Here comes this guy walking in and I swear he went straight to the grill. Did he wash his hands first or anything? Didnt seem like it. His shirt was dingy and dirty. his apron was falling off of him, nothing on his head while he prepares food. He looked like someone just said. Hey we short a person, you want to make some money? I was already disgusted with that part and pow, here is why I am really mad.
I ordered two shakes, 2 burgers and a frisco melt. I was surprised when my shakes came out so fast and then soon after, I knew why. The cups were FILTHY. Sugar, milk and whatever else they had was on the cups, the shakes werent full like they should be and one was melted. What??? Are you kidding me?
It took almost 10 minutes for someone to come and acknowledge me to complain. Finally some dintzy chick came and I informed her that my shakes are horrible. I pointed out the filth and even said, you guys didnt even give me a napkin to clean it myself. Then I said and look, its melted already. I didnt order chocolate milk. She looked at me as if she had seen a ghost. Finally she says. Im not sure what you want me to do??? Whaaaaaat??? Ummm how about make me new shakes. Duh!!! I even said, if you received an order like this, would you accept it? She says no. So I say to her, then I dont know what part of this conversation is confusing to you.
She eventually took them and had someone make new ones. This has COMPLETELY turned me off. All the staff looking at me like I was the crazy one. I. wasn’t yelling or anything but I was stern. Smh
Horrible customer service, horrible food, horrible dressing workers.
I WILL NEVER RETURN!!!

It’s a Tuesday night and not many places are very busy. Such was the case tonight as I visited this location in Bolingbrook on Weber Rd. When I walked in I was greeted and shown to a table. So far so good but it all went south from there. I mean there were only 8 people in the place and I sat for more than 10 minutes without anyone taking my order. I sat up in my seat looking around and I was not noticed. I actually walked out and still nobody noticed. Very bad service. With many places serving burgers and shakes, this place can’t afford to ignore customers.

I tend to work super late and Steak and Shake is the only place open besides the usual McDonald’s. I would usually order a double steak burger in drive thru. The order taker is rude and staff walks around with headphones in ears. My sandwich is usually soaked in mustard, mayo, and ketchup. I have waited in drive thru for ten minutes. when I’m the only one in line. My milkshakes tend to be wrong along with my orders. After bad experiences through drive thru, I decided to come inside. It took 15 minutes for someone to notice me standing there. Another 25 for a Frisco cheese melt. My melts are usually soaked in butter and the steak burgers are terribly under seasoned.
Steak and Shake being my only option at midnight is the only reason I go back.

If I want a burger and Im not feeling Five Guys or a sit down resturaunt then Im going to SteakNShake. I personalky love their burgers. I love shooters especially. I know its a lil less quality n more grease but I just love SteakNShake. Its really just the shooters… I want to try the pizza burger… The food is always hot n fresh. pretty positive service at bbrook resturaunt. I usually hit drive thru… They have good peiced options like MEALS UNDER 4 BONES… AAAAND I love options. They have Caribbean Jerk, Garlic, Pizza, Chipolte, Nacho, and many other burgers. I think I prefer slimmer carmelized burger with multiple patties over a thick beef patty. I really enjoy Steak N Shake

This steak n shake is the bomb. Food is good and cheap. Ten times better then five guys and a better variety. It is always clean which is a plus. The staff isn’t all that friendly… but then again they make crappy tips when the bill only comes to 15 dollars so I let it slide. The pepper burger is delish. I also recommend the nacho cheese burger… fat girls dream.

The milkshake is too sweet. Not as good as McDonald’s. The others is only ok. The service is honest just terrible.

Reasonably priced, but you get what you pay for. Despite what some may think, this is not a fast food place. More of a sit-​down restaurant. At that, one with fairly slow service. I also worry a bit about the cleanliness, as every time I go there, multiple tables have dirty dishes still on them, and there was a foreign object once in my water.
Having said all that, you’ll be hard-​pressed to find a better value in terms of how much food you get for the money.

Steak ‘N Shake isn’t as good as it used to be, although the food is still decent. I don’t really eat there anymore, because it seems like it isn’t even as good as Denny’s these days. The only reason to go is that the price is reasonable and you can find good deals. That and it is open late!

I know this is late but 3 – 4 years ago I stopped by here with friends in the late night and ordered a frisco melt n I took one bite laid my melt the other way and found a smashed cricket the size of a quarter on the side of my melt. I was freaking out. They took the melt off my bill & I jst got chicken tenders w/​fries instead n a free shake. So I jst paid for the chicken tenders. Unfortunately 2 years later I ordered another frisco melt lmaoo Maybe the cricket was at the wrong place at the wrong time.

They are now offering a burger with a fried egg on it. It was pretty damn good.
That is all.