Rite Aid

We went in the store on a Sunday evening and the employees at the counter were chatting loudly and did not even greet us. The only reason I didn’t give them 1 star is because this store appears to be well-​stocked. Store managers should re-​train the staff.

This is the closest Rite Aid to my home, and I come here every week or two. Rite Aid has an advertising supplement to the Sunday newspaper that occasionally has some really good bargains. This store is located in a nice shopping center which also has a Vons, Romesco and other restaurants, a Mission Fed ATM, and by gosh, a gun store. What more could a guy ask?
My main reason for visiting Rite Aid is, oddly enough, beer by the case. They usually have the best prices in town for very popular brands. For example, today I bought a case of Sol Mexican beer, and St. Pauli Girl beer, now a German import, each for $ 9.99 (12 bottle case). That’s a good deal !
However, I have noticed a very high degree of turnover among the cash register operators, resulting in on-​the-​job-​training with concomitant delays. And on far too many occasions, staff engages in very important conversations with each other while customers pretty much just stand around and wait for them to finish. Um, doesn’t the customer pay your salary?
I’ve never used the pharmacy here.
So, despite the great bargains they advertise, and the very comprehensive beer selection, this store is no better than A-​OK.

The pharmacy sucks!!! Worst customer service ever– they make you wait forever and don’t acknowledge the people in line. Meds are ready fast but if I didn’t live 2 mins away I’d go somewhere else for sure. Buy an ice cream cone on the way in to ease your wait.

They don’t care about your time. The pharmacists don’t pay any attention to people waiting to be helped and it is so frustrating. Really apathetic.

I hate this place, if it wasn’t so close to my house I would never use this pharmacy! The staff is always completely rude and not helpful! Every time I call in they are very rude and act like I don’t deserve their time, as if their time is more important than mine. When I go in I wait forever to get my medicine. Why is it that they say 15 min but it takes them hours to fill a prescription when more often than not all they have to do is bill insurance and put a label on the medicine?! Your job is NOT HARD! I’ve worked in pharmacy before and you guys/​ladies here are a joke! You need a new staff completely. If I have any medication that isn’t needed immediately I can assure you I won’t be using rite aid. I’ll stick to cvs or albertsons! I shouldn’t call in and ask how much an Rx is just for you guys to give me crap for it! It’s YOUR JOB TO GIVE ME THE INFORMATION I NEED! I have been using rite aid for years and the staff here has only gotten worse and worse! I’m livid with your company. Good day.

I love going to this rite aid. All the staff here all always friendly and the pharmacy staff always go above and beyond to make sure I am taken care of.

I like to come here because the service is fast, just like convenient store that you go in and out., staff are friendly and nice too. The only thing i don’t like is the parking. So hard to find a parking.

I can’t even leave this blank, picking up a prescription here even after it has been called in by doctor is the worse! Waiting in line for 30 min and having to wait in line again after the prescription is not ready is just bad service!

God lady could you just go on and on with your BS review below me? Are you friends with this place? You sound insane just continuing to brown nose for obvious reasons in attempt to counter my review. These people are rude un professional and just plain suck at their jobs

This pharmacy is-​by light years ahead-​the BEST pharmacy I have found in San Diego, seriously!
I have to admit that I have Rite Aid loyalty, although it’s for good reasons and LOTS of experience. I am a disabled middle-​aged female whose condition requires me to take regular medication. My job also requires me to travel for months at a time. After dealing with many, many frustrating, rude and sometimes even humiliating pharmacies, I will now only deal with Rite Aid.
It might be that they hire more qualified people, or pay them/​train them more, and don’t force them to work skeleton crews (usually they are well-​staffed), my experience with courtesy, responsibility, and efficiency has always been EXCELLENT with this Rite Aid.
The staff knew my face and basic information on sight and greeted me kindly way before I came to recognize them. If there is any sort of issue or problem, THEY call ME right away and we get things settled so that my prescription will not be delayed.
They KNOW WHAT prescriptions I have and WHEN I fill them, and try to always HAVE THEM AVAILABLE when it’s time for my refills. This is a huge benefit and relieves any stress about running out of medication.
They also always let me know if there are going to be any differences in the medications they provide, and the pharmacist is patient and very clear in answering any questions I might have.
They cannot always fill my script the same day (although they usually can), sometimes they need to order it or wait a few days to fill it, but, when I bring in my prescription, they always let me know the soonest possible time that it will be available, and it has ALWAYS been ready by that time.
I am so happy with this store that I sincerely hope the higher-​ups know that their employees working directly with the public (and sometimes a difficult subset of the public – the unhappily sick) are really doing a great job and should continue to be valued… a lot… like, how-​about-​a-​raise-​for-​the-​entire-​Bonita-​pharmacy-​staff a lot. Candy, especially, is always awesome! The pharmacist, Karina, is also wonderful.
I would love to see more Rite Aid stores nation-​wide.
Parking here is okay as long as you don’t try to get a spot right in front of the store.
Unfortunately, some of the newer staff, hired over the past few months, could use some more training. I like being a regular and not re-​explaining things, so perhaps the experienced staff could try to introduce the «regulars» to the newer people.
This last point is less review-​y, but I’m just going to throw it in. I hope that this review shows not only that I highly recommend this pharmacy, but that I appreciate them. The transition from being healthy (or having no major/​chronic medical issues) to needing to take medication everyday to have «healthy-​feeling» days is inherently hard, stressful and not fun. The Bonita Rite Aid pharmacy has made my life smoother, less stressful, and therefore better. This is definitely NOT TRUE for many other pharmacies! Beware! As for this pharmacy, thank you for making my life that much better.

On the Monday of 10−15−12, I pulled up to the front entrance of the Bonita Rd. Rite Aid at 8:54pm — 6 minutes before closing time. 2 other cars also showed up at 8:55pm and 8:56pm. This Rite Aid store had CLOSED AT LEAST 5 – 10 MINUTES EARLY! My watch is accurate as it’s an atomic watch.
Apparently Rite Aid (or at least this location at 4348 Bonita Rd.) doesn’t want or need your business. The manager is more interested in leaving early and getting home than staying open until 9PM!
On that night Rite Aid lost 3 angry customers who wasted gas hurrying to get there, and all of whom went to the next door Vons instead.

Try parking in front, its not worth it might as well go to the larger parking lot.
This pharmacy is great for booze, all types of booze always on sale. Snacks are always on sale also, this place is where you can get anything on the cheap. I guess you can fill prescriptions here also.
Only thing is they close early 9pm, if you are gonna get your booze or prescriptions do it early… and park in the regular lot.

pros… very nice and friendly morning staff. this is the time i go there cause i am in need for clinic supplies. not the most inexpensive place to get things, but they are close and handy, and always nice to me. this is another place where the ladies there call me «mi ejo»! i get a great big smile and a hearty «hello can i help you?»
cons…not much, but try not to park right in front, just cause it is a pain to get out of there sometimes. ouch, waited a good couple of minutes to get out… this is right before 8:30am. there shouldn’t be this type of congestion that early in the morning.