I am totally disappointed with this company and wish I had never selected them. They overcharged me for a screen guard – quoted me 29.99, box says 29.99 – but charged me 39.95. I noticed the discrepancy when I went to register the product – which by the way is not registerable so that I can use it if the phone breaks. When I contacted customer service, customer service couldn’t make it right and stated that the store manager says that they are marked 39.95(even though my box is computer generated pricing). Customer service stated that I could go to Boone(40 minutes away) and take it up with the manager. Disappointed to say the least. I can’t wait to NOT recommend Carolina West to everyone I know. I can NOT wait until my contract is over and will likely do early termination before my 6th month promotion is up regardless of the fee. This is suppose to a ‘local’ company that does its customers right – this sounds like just another scam phone company to me. Verizon will be better.