Tri County Pump Services are fantastic! I had a leaking water softener, and know very little about plumbing, plus my boyfriend is overseas. I called them on the Friday afternoon of the weekend before Thanksgiving, and they sent out two guys first thing the next morning to stop the leak/bypass the system so I could have water, but no leak. They were super informative, and friendly. We needed a new water softener — and I was again impressed by the level of service from Tri County Pump Service. Firstly, the gentleman who was to install the water softener came out two days before scheduled to ensure that he would be fully prepared to install the system on the Wednesday, and noted that the filter needed cleaning, so informed me he would bring a filter for that as well. On the day of installation, he was early(which was fantastic! so rare in a contractor!), quickly removed the old system and installed the new system. It is the little things that really made me happy — he explained what I needed to do moving forward with the new system: when I should add more salt, when I should change the filter, how often it should be service. He left me one of the empty bags of the salt so I have a reference when I go and buy more bags of salt. This makes life easier for me, as I have never had a house with a water softener before. Fantastic service from Tri County Pump Services. Will definitely use them again if/when I need further plumbing services at my house.
Lisa S.
Évaluation du lieu : 5 Brookeville, MD
Our water stopped running last night at 10:30. There was a sticker on our pressure tank for this business, with their phone numbers. We called, thinking we would have to leave a message and wait for them to get back to us in the morning. To our surprise, a technician answered, and arranged for an appointment the following morning. He said they would call early in the morning to give us an exact time, but approximated they would arrive between 8:30 and 9:00. We received a call at 7:00 this morning with the information that they would arrive between 9 – 9:30. They called to tell us they were on their way and arrived on time. They were professionally dressed, courteous, and quick in installing our new pressure tank. They explained everything throughout the procedure so we understood what was going on. Friendly too!