1800Flowers Boston

I ordered something for my wife on ²⁄₂ for Valentine’s Day, well then I called on Monday to reschedule delivery, they screwed up the whole order, called the customer service and they had the nerve of telling me that, there was a cliché on my order when I changed the delivery date now they going to be delivered on Tuesday 4 days after the delivery date, NEVER AGAIN 1800FLOWERS

Stay away from this company and its affiliates. Completely incompetent. I placed an order to be delivered today and I receive a FedEx tracking number with a package going from NJ to Boston strange but I have a faith in FedEx. Guess is shouldn’t have. It is now almost 6:00 at night my wife has left her office and no package was delivered. I contact 1800 Flowers customer service and they say they can’t see the order because someone is looking at it. Then I receive an email that they are working on my order along with the tracking number that I already had. If I was FedEx I would cut ties with this company as they are only hurting your reputation. Stay away, far away!!!

I don’t understand why, when I order flowers to be delivered to a place within WALKING DISTANCE of this location, 1800Flowers SHIPS my order via FedEx out of New Jersey. Are there literally no other locations that carry roses and calla lilies? Seriously?
FedEx didn’t bother attempting to deliver the flowers on the day I chose because it was Veteran’s Day. A holiday that their own web site lists as a day they still do pickups and deliveries. They delivered today, but to whom? I don’t know, because it certainly wasn’t my wife. I realize FedEx’s failings are not 1800Flowers’, but they shouldn’t have shipped from New Jersey.
This is my second time being burned by this company, both for deliveries to the same place. I’m done with this joke of a service. Terrible.

Even 1 star I think is overrated it. Worst experience ever. Order online for the same day delivery. I place order around 9:30am, and got a called from them around 5:30pm told me that the flower can’t be delivered today because they don’t have what I order which makes no freaking sense to me at all. It took you good 8 hours to find out that you don’t have what I order? When people order flower, usually is for a special moment and everything. But I feel like the goal for this company is to destroy as many special moment as they can to make them happy. Really regret order from them right now. And for whover is thinking about to order from them, just really think about it before you order!!!

I’ve been having the worst experience with this company. I place my order with
so I am not sure if the website has anything to do with the Boston location but nevertheless they are the same company. I ordered flowers for mothers a day and they were due to be delivered on Saturday and they never came. On Mother’s Day I called the 800 number and they tell me that they won’t be able to deliver that day or the next day (mind you they didn’t even bother to even send me an email to notify me). I asked them to reimburse me and 4 days later I called about it and they told me that it would take 7 to 10 days for the transaction to go through, would have been nice to know the first time I called. 10 days after that the money was not in my account. Once again I called and they tell me that the transaction to reimburse me wasn’t completed and it would take 7 to 10 days to be reimburse. Now they want to send me a 20 dollar coupons for the flowers. Really? For what? Why would I use this company again? I do not recommend this company to anyone all it is a waste of time money and resources. The whole concept is a bad idea. My flowers weren’t delivered because they have no way of tracking the amount of orders put in the system with their local vendors. Ordering through a local vendor would be a better idea.
I ended up using this company that provides edible fruit ;) and I place my order on Mother’s Day and it was delivered that same day timely.

Received my Mothers Day roses day early! Yeah, only the box was hot, the flowers inside hotter. The leaves all dried up and falling off. Tried to rescue the roses. But in two days they rotted from the inside. Threw them away 4^th day. Called 1800FLOWERS to inform them off the delivery. They assured that I would be «a happy» customer and resend new flowers. Still waiting for the flowers a week later. Don’ t be desperate and order from this company. Call a local company. Told my son the story, he’s not «a happy» customer!
Linda.

Steer clear from this business and save yourself the headache. Absolute nightmare. I placed an online order five days prior to the day I needed an arrangement delivered. I placed my order online for convenience, saving of time and simplicity. This experience was nothing of the sort. I received an email at 5pm the day the arrangement was supposed to be delivered to call customer service because there were questions with my order. I immediately gave them a call because I wanted to ensure my arrangement would be delivered that day and on time. The woman I spoke with on the phone was beyond rude and told me there was no recollection of my order and proceeded to hang up on me. When I called back I spoke with another representative who continuously placed me on hold and took up 45 minutes of my time. He was less than helpful and offered me a 50% refund. Absolutely unacceptable. I paid for services five days in advance to ensure a delivery in a timely manner and I definitely did not receive that. This experience was absolutely appalling and the customer service I received from this company was horrendous. I will NEVER use this company for anything in the future and will be sure none of my friends and family do either. I am disgusted and highly disappointed.

Terrible. Ordered flowers, they attempted delivery and were unable, and no one communicated this to me at any point. When I called looking for them, they promised to call me back and did not. I’m still on the phone trying to get a refund. Ridiculous.

I bought flowers online for my sister’s retirement from work and paid extra to ensure that they would be delivered on the day she was leaving. They weren’t. They claimed that they were unable to deliver them because of inclement weather. (It was partly sunny here all day). When they did arrive, FOUR DAYS LATER, they were dried out and lifeless. I contacted customer service, who refused to refund my money, despite the fact that they delivered dead flowers, four days late. Instead, they agreed to refund my service charge and a percentage of the money. Totally unacceptable!
Don’t use them, don’t trust them, and don’t waste your time with them!

Completely awful experience. I paid for a medium sized bouquet of flowers for my Mother’s birthday. I was put through the ringer the day of the delivery. First 1−800flowers called and told me the flower shop that was delivering was out of the sunflowers in my bouquet (my only and main reason for ordering that piece) and asked to substitute it with yellow roses. I agreed because I wanted the flowers delivered on time rather than leave my mother with nothing. I asked if they could alter my price and was told I could get a coupon for a future offer. Not the ideal answer when you are never ordering again. Then I found out they didn’t deliver the flowers until 0730PM that evening. Lastly I was really enthused to see a picture of the flowers delivered compared to what was advertised for my order. They gave my Mother FUNERAL FLOWERS FOR HER BIRTHDAY. She got a completely white/​dull yellow small arrangement. Size much smaller than what I ordered and flowers no where close to what I ordered for $ 80. When I asked what flower shop delivered my Mother’s «gift» the company told me they could not disclose the name… so when I asked in return how could I fix a future order if they keep delivering flowers from the same «problem shop» I was met with dead phone silence. Happy Birthday Ma.

I had the best experience with a florist at this store today. I want to say her name was Elga, but unfortunately it has escaped me. I stumbled into her store on assignment to get flowers for a film set. I was in a crunch on time with the most ridiculous budget ever! She acted with such compassion and humility with me. I changed my mind a million times, had to call my boss to ok everything and make her wait for answers, I had a difficult payment transaction, and throughout everything she stayed very calm, accepted my choices with grace and hospitality, and didn’t give me any sass or retaliation. She was an amazing woman and I couldn’t reccommend a better person to put a bouquet together!

Purchased flowers for Valentines day, paid extra to have them delivered on Valentines day. They were delivered the day before and the flowers were just not that great. I asked to be refunded the extra money I paid to have them delivered on Valentines day and was only told the flowers were sent and they would not refund any money. Horrible business to deal with, I guess I should have read the many bad reviews first before ordering from them, but it was definitely the last time.

So I ordered this beautiful tropical flower arrangement for my mom with specifications that they needed to be delivered to her work before 4pm the next day. No problem, they tell me. Fast forward to 3pm the next day. I get a call from 1800 flowers but the line gets disconnected. So I assume they will call back right? wrong. So I call the number and the woman says, «one second let me see why I was calling you… oh yes, the flowers you ordered are not in stock with local florists so will not be delivered.» THE END. No solution offered just, sorry… you will get a full refund in 3 – 5 days and an email with a 20 dollars off code. So I’m like oh ok… thinking I guess i’ll just use that to send them at a later date. Too bad I was never emailed a code! Bottom line: next time i’ll use proflowers.

Who knew delivering flowers could be so difficult?
My bf ordered me flowers on a Thursday to be delivered the following Monday. On Monday they never arrived YET they said they were. When my bf called on Tuesday around 11am they gave him some lame excuse about what happened and said the flowers would be delivered within the hour. In all fairness I work in a place that is a little difficult to find, there are multiple buildings but they are all clearly marked. As long as you know the name of the building a child could find it. I figured I would allow 2 hrs for delivery, by 1pm still no flowers. My bf called again, this time he gave my cell ph and desk number to call AND that I would be leaving at 4:30pm. They said on the phone that they would be there before that.
Yup you guessed it, 4:30pm came and I left, still no flowers. When I came in Wednesday morning I had an email that I got a delivery, wanna know when the email came in? 5:52pm!
I remember seeing an episode of Undercover Boss for this company… guess that really didn’t help now did it?

I placed an order for Mothers Day 2 weeks in advance. Flowers never delivered even though they said they were. They could not provide any proof of delivery.
A total waste of money. As my mother put it I received something from your sister but not you.
Use another service. These people are clueless when in comes to performing or even providing customer service.

At 4:30 the day before Thanksgiving I received a call saying they couldn’t deliver the Thanksgiving flowers I ordered for my mother. Now what am I supposed to do? This order was placed on November 16 and was confirmed. That seems like a reasonable amount of time to for them to be able to take care of this order. All the other florists are now closed and I’ m without flowers. So disappointed!