American Eagle Outfitters

Awesome location. And an awesome sale rack each time I walk in here. I work PT in Faneuil Hall, so it’s hard not to saunter in here to get some new clothes. I always find a good deal here — I recently bought a pair of black knit jeggings, and I LOVE them! They are super comfy, and great for work. I also found some cute off the shoulder sweaters… and aerie. How I love Aerie… cool comfy things, and they are cheaper than VS… with much better quality too.
Sales staff are really helpful, and not afraid to give you their true opinion.

I just moved from Missouri and am used to very small American Eagle stores, so I was pleasantly surprised when I walked into this location and it was American Eagle and Aerie combined! I thought they had a very good selection and that all the sales associates and managers were very helpful and friendly.

I am so saddened to have to totally reverse all those warm, fuzzy things I said in my original AEO review, but… Well, you guessed it, I must.
I went shopping today and the girl in the front of the women’s section kept «checking up on me», but not in a «I’m trying my best to help», but in a «I think you’re stealing» way, thus I felt uncomfortable.
She kept watching me from afar. I walked toward the Aerie section of the store, but before heading to the fitting room, I decided to check the men’s side (buy 1, get 1 50% off sale — I thought I’d grab something for my boyfriend). I turn to walk in the other direction, and there she is, caught — starring me down, she quickly turns her attention somewhere else as to not be completely caught. I shrug it off.
I didn’t find anything that immediately stuck out to me in men’s (my bf’s picky) so I headed back for the fitting room.
This time associate Cynthia assists me, she tell me about the Aerie promotions, opens the fitting room and makes friendly conversation. As I’m finishing up, she checks in «How’s it going Char? Did you like any of those jeans?» I reply «One fits perfect, the other is too boxy, but I’m going to search for another pair so that I can get the most value for the promotion.» That’s that.
I head back toward the women’s area and begin looking at sale shoes; the original (rude) associate approaches me and suggests starting a fitting room for me or taking my merchandise to the register and beginning my transaction. My issue: I’ve just come from the fitting room and I wasn’t done shopping! Having worked in retail for about 6 years, I knew what she meant and what she meant was «To prevent you from potentially walking out of this store with any unpaid merchandise, I’m going to let you know that I know you’re steal, whether or not you truly are.» (If you’ve ever worked at A&F, you know those are damn near verbatim LP lines).
I was really offended and at this point, I certainly wasn’t going to make a purchase because I wanted two items for the sale and couldn’t shop comfortable with this witch in my ear. I was so upset and just really offended.
I went back to Cynthia and asked if she could put the jeans I wanted on hold, I explained the situation to which she said I could speak to a manager if I wanted, I declined, but as she was filling out the hold slip, the manager (Ruth) approached. Cynthia introduced her and said «This is my manager, if you want to speak to her about your complaint. I know you were feeling uncomfortable.»
Ruth initiated the conversation and so I let her know how I felt, respectfully but emotionally because as I began to say it out loud, I began to realize just how angry I was.
Ruth apologized sincerely and even offered to accommodate me for her sales associates’ actions. Initially she tried to defend her sales associate, but once I told her in detail why I felt so uncomfortable, she seemed to realize that her sales associate was a little out of order.
Everyone who shops isn’t a clepto. I’ve worked in the DTX/​Faneuil Hall area enough to know that the majority of shoppers are crazies or tourists, but some are also hard-​working Bostonians trying to get their shop on during lunch. & That’s not a crime!
I’ve never cried after leaving a store because of the way I was treated, but I actually felt like I was being discriminated against and shed a couple of tears because of it and no I am not the overly sensitive type nor were my intention wasn’t to get the sales associate in trouble, but she cannot go through life on her high horse mistreating people without reason.
0 stars for the sucky sales associate
3 stars for Cynthia & Ruth
–1 because I didn’t get what I went in for!

NO SALE RACK even though the sign outside said «up to 70% off». When we asked an associate about it she said the sale stuff was in the back room. And she would go get something if we told her what we wanted. Who shops like that? I don’t know what I’m looking for that’s why I’m in the store.

My favorite store and brand must better than some of the others one I have been to. I had this guy help me wish i could remember his name he was a college student though and helped me pick out exactly what I wanted. Such nice and friendly people there.

I absolutely love this AE location. The staffs are super friendly and helpful. It’s not packed and the store is still pretty big. When I went a few years back, I do have to agree they had the best sale rack compared to many of the other AE locations I seen. And it’s great to see my size!
Will definitely spurge at this location the next time I’m back!

Pretty much your standard AEO. They have the typical selection of casual tee shirts, jeans, etc. for both men and women. This store also has a small aerie section in the back featuring lingerie and loungewear. The accessories selection in this location is quite small. I found this a bit disappointing as AEO is usually a good place for on-​trend accessories that won’t break the bank.

the sale section was so much better before they remodeled. i know remodeling and the amount of clearance items probably aren’t directly related, but it happened. the people here are friendly, and the new set up is interesting. they don’t have everything that you see on the website, but i know they’ll order it for you and blahblah. this is a decent american eagle if you’re into that sort of thing.

Alright so I got one hoodie from here… So sue me…
Now normally I don’t like AEO. One day walking through the girlfriend spotted a orange hoodie that I just had to have. So for the first time ever I bought something from AEO. So as a rule of thumb I hate stores like this. I did however find this one to be ok. For a few reasons.
For one the employees did try and help. I mean you can tell that I don’t normally shop here and right away people normally ignore me. So they get a star for that.
For second the store didn’t smell like shit. I hate these stores a lot of the time because like A&F they have to load up there store to smell very badly. Not sure what it is they us in A&F and sometimes in my AEO in VT but it keeps me outta the store, Thats for sure!
The final and third reason why I went in is because the hoodie was only $ 29.00. Kinda hard to beat these days. So yeah the price was nice. So that’s all I bought.
I don’t know if I will be going back. Now I know the star rating would most likely be better if I was a person that normally shopped there. I don’t. So if I happen to go back I will revisit my score and update it.
A good 3/5…The sales can be hard to beat for hoodies if the style is right for me!

i love AE. they have the best jeans ever at the best price. i found a pair on sale today for $ 20 that are amazingly cute. everything else here is very well priced and lasts for ever and you end up wearing whatever you got all the time. even though everything is well priced, i like too much that’s in the store to get everything so i always end up leaving a little sad.
the one star off is for some (not all) of the sales associates being a bit… spacey. nice nonetheless though.

I always like this AEO even before I worked that, maybe that’s why I even started working here. Everyone is willing to help even if you don’t ask! Sometimes they might not have your size. but we can order it online and shippings free! I love how it’s near the longgg hall of every kind of food you can imagine! Christmas time is magical around this area… Lots of selection of clothing. AEOx3

HUGE SALE RACK.
Why else would you come to an overcrowded American Eagle store, blasting Blink 182-​esque radio hits, and packed to the brims with high school teeny boppers and their moms?
You wouldn’t.

Right in Faneuil Hall Marketplace. Had a great sale section (yes, I only check out the sale section at a store!) It’s a great place to grab some casual clothes!
Sales reps were friendly and helpful! Good job guys! I got my retail therapy!!!