AT&T

I will NEVER but another thing at AT&T. Worst customer service ever, rude employees saying «well that makes sense now» when I said I didn’t have an ATT account. Not taking back a defective product and looking at me like it’s my fault. Manager at Boylston location completely rude and not interested in being helpful at all. @ATT #attistheworst

It ended well thanks to Davy, but initially I was so frustrated with AT&T because I was unable to upgrade my phone due to an error on AT&T’s side. This review is not so much for the brand as much as it is for the people they hire in the stores. Davy helped figure out solution quickly and was able to escalate an issue for me effectively. I had been on call with support for 3 hours previously and had just been redirected again and again. Going into the store, I was upset with the service I was given until Davy took it on and solved the problem. For that, and specifically for Davy, I am giving AT&T 5 starts. Because in-​store customer service was excellent.

Ive been super stressed out having no phone for the last 2 weeks. Davy was awesome in assisting me with my new phone and also helping me to set it up. He went above and beyond and it was much appreciated. I will definitely be coming back.

I’m okay if you need me to wait in a long line, but when it’s my turn, could you please focus on my problem? that service guy kept making his own phone calls and ran back and forth to manage his personal business, and when I asked about my phone problem, usually been ignored and enjoy his own talk, thank you so much for letting me experience this ! I really would like to give you less than one star !

Dropped by and was served by the worst manager ever (with an initial of K): i just want to remind you that «CUSTOMER SATISFACTION» is very important in operating a business. Please do not continue to give this kind of service to your customer. Do not be rude! Would give zero star if it was an option.

This store it’s terrible be very carefully. I went in to buy a iPhone 6s Plus and the young Person started selling me Uverse TV, Uverse Internet and Uverse voice bundle. I was very clear to tell him NOT interested and after a month I got a bill for $ 439.00. They add 129.99 to my bill and I now have Uverse TV, INTERNET AND VOICE WITHOUT ME GIVEN AN AUTHORIZATION for the rep to add to my account. I do understand they make commission out of their sales but please do not screw me like this. I do remember him saying ok no problem we will not add the bundle to your account. Now I have a bill of $ 439.00. Please be very careful because I never sign up for this and the only receipt I have it’s the iPhone I purchased. Will not go back to this store.

I had the greatest experience at this store with a rep name Davy. I felt like he truly cared about my needs. He asked a lot of questions and really made the experience about me instead of him which in the past I have always experienced at the south shore plaza braintree store. The manager at braintree always talked me like a used car salesmen. I didn’t get this impression with Davy. He is a very genuine person and was able to uncover my needs which in the end he provided me a device that was more suited for my needs. From now on I will only be conducting business with Davy!

I recently upgraded my phone at the AT&T Store on Boylston St. I received Outstanding service from my salesperson Davy Thach!!! I never felt that he didn’t want to help me. He answered all my many questions an explained to me all the necessary items that he thought would compliment my lifestyle and the equipment I was purchasing! I would strongly recommend if your going to AT&T go to this location an ask for Davy as he provided my with an amazing customer experience!

Davy was AWESOME !
He helped me out a lot and answered all the questions i had. I had a very smooth experience. Plus he was super nice and hospitable!
Definitely thumbs up for the service here :)
Highly recommended

Davy
My first time in an AT&T store and was a very good experience.
He was great. He helped me with changing my phone carrier. Even though it was a hectic day. He humored us and aided us in this process.
I would definitely come back here if i need anything.

My first customer service experience in USA and I must say Davy made it super impressive. Walked in there just for a cellular plan but with great offers and recommendable service I bought a phone as well.
Also, comfortable place to sit and have necessary Mobile accessories.
If you need anything related to cellphone in the area, this is a the place and Davy is your guy!

Best customer service experience I’ve had in a long time! They could not have been more obliging. Not only did I get a new phone but was given a much better service package than the one I previously had which is saving me money! Highly recommend for phone service!!!
Also very nice area to sit down and relax while waiting to be served!

I have to say that «Davy» in the AT&T store, 699 Boylston Street, Boston MA location was patient, professional and really took the time to help me get a new phone. Overall actually, this location in general has, by far, the BEST customer service!!!

Shiny new store, horrible service. I went in to look around and was basically followed by several sales people (I don’t know, maybe I looked sketchy?) and then when I went to check out the upstairs, a salesperson was really rude to me and said I could not go upstairs. No explanation, no apology-​there are no signs indicating that upstairs is off limits.
I then picked out a case for my Galaxy Tab S and had several salespeople get annoyed with me when I believed they were free and they weren’t. Even the ones who were just sitting around looked at me and ignored me. Finally I flagged down one nice woman who didn’t seem totally exasperated that I wanted to PAY FOR MY ITEM. I’m generally satisfied with AT&T’s service, but I will never be coming back to this location.

Don’t be fooled by the shiny exterior of the new store, the people are the same rude crowd as any other AT&T branch. I recently got my first Android phone but need to get it replaced because of defects. So I went to the store expecting a smooth process, but they did not have the model in stock. The rep told me that they couldn’t check other branches’ inventory even with their internal network, so I’d have to call. Nearby stores didn’t have it either. Okay.
A day later I call this same store, a different rep on the line very curtly told me they «cannot disclose inventory information» over the phone with no reason given, and said the only way to check is through their website. By now of course I’d already checked the website but wondered perhaps I missed something so I asked «How?», he drawled, «Go to the AT&T website, type in the phone you want, annnnnnd search!»
WOW, thanks for thinking that nobody besides you has any shred of intelligence! I’ve not been treated in a condescending manner in a long time, thanks AT&T for refreshing that experience!

Really bad service! Kept me waited for more than 45 mins even my name was the first on the walk-​in list! There were many people just talked with customer service guys without an appointment! Never got response even I acclaimed I was the first one on the list!