Breakaway Courier Systems

This review is on a food delivery only.
I called and explained I was ordering a food pick up, and needed it a certain time. The pick up is only 2 miles from our office. When 30 minutes passed and still not delivery I called and was told that it was not being picked up until that very time (30 minutes later than the pick up time) and would not arrive for another 15 – 20 minutes. For a food delivery.
They proceeded to argue with me and tell me that apparently «I did not understand their system, and I should have clarified it was a food pick up/​drop-​off.» Which I had done.
They said to me, «Well next time you do a food order with us…» I stopped him there and said I will never order a food pick up with them ever again. Our food will be cold upon arrival.

I’m not sure what I just witnessed, but a breakaway courier truck just drove backwards down federal st, and a short fat man jumped out and starting yelling at a pedestrian. He scurried right into the guys face, in the middle of the road, and was screaming at him. Quite the scene. The other kpt his cool and just walked away.
This place seems to employ psychopaths.

I call Breakaway courier when I need to send things to obscure places in New England that I know City Express will never find. I really appreciate their willingness to work with me when I have absurdly short timeframes and ridiculous requests like finding places in the mountains where there are no street signs. Price isn’t a huge concern for me, but its appreciated when they charge me ¼ of what the postal service charges based on weight. I would disagree with the stoned driver, the two I always have are very nice, alittle quirky, but hey, as long as my package gets there, that is my only priority.

I have used them 4 times-​2 in dire, last minute situations where deliveries had to go to out of state and they have always followed through and on time.

It seems that the courier we used occasionally before, Performance, joined Breakaway. My first experience with them: at least $ 5 more for the delivery and no receipt. When I called, I asked for one, gave them my email address, followed up twice with an email; it has been a few weeks now, nothing.

Never used before, was in a pinch. almost half the price of the usual courier service we use, so I was quite nervous handing over the very important document. However, it was picked up about 20 minutes after I called to schedule and scooted over to Cambridge. Friendly guy, good service, good price, what more can a gal ask for.

This was the first time I had ever used a courier, and my stuff came in the 2 hour time frame that I needed without any issues. Not sure about their prices, but it was worth it in a pinch!

Ok. Let’s be reasonable. I have few needs in life. These are two of them:
1) If you’re going to send a courier to my office with a van full of boxes, and that office happens to be in a highly secured federal building with a dedicated police force and high-​tech scanning equipment, that van should not have detectable «illegal substances» in it. Nor, for that matter, should the driver be stoned.
2) When said driver, having been banned from the locked-​down federal facility, is waiting on the curb for me to carry the boxes in myself, and they begin to fall apart and scatter documents, he should pick them up off the sidewalk. Promptly.
Breakaway failed to satisfy both of these needs.