Brilliant Geeks

I can only echo everyone else’s sentiments. When my husband’s new computer ground to a near-​halt, beset with malware and viruses, Kostian immediately knew what to do. He sent me an e mail with a link to an anti-​malware program, which took care of roughly 80% of the issues and restored the computer to near normal performance. That was followed up with a telephone conference during which he took remote control of the computer and we both watched in amazement as the cursor whizzed back and forth across the screen. Windows opened and closed. Multiple operations seemed to be happening at the same time. I’d never seen anything like it. Half an hour later he was done, and the computer performed brilliantly fast, protected by a new firewall and anti-​malware protection which Kostian had installed during the remotely controlled fireworks session. The protective programs automatically scan everything daily and automatically isolate and remove malware and other unfriendly elements.
During all of this, Kostian proved to be a sweet, caring and personable guy. He must have known that we were both completely out of our depths and in unfamiliar territory and he went out of his way to make us feel at ease during the whole thing.
When it was all over, he sent us an e mail with a most reasonable invoice and said to pay it whenever we were ready. Needless to say, we paid it that evening. Would we call him again or refer him to anyone we cared for? You bet.

I called Kostian this morning and he called me right back. After a short phone conversation he knew what to do and instead of charging me for services he recommended a free online scan download and my computer was fixed within the hour for $ 0 cost. So thankful for him. Strongly recommend his services.

Kostian is the best! He fixes all your computer problems with great efficiency. He intuitively knows what your personal computer needs are i.e. whether you have complicated computer needs or just the basics.
He is polite, professional and extremely bright.

Kostian is a miracle worker. He has me up-​and-​running tonight and I’m using this precious computer time to write a glowing review for «Brilliant Geeks.» He’s reasonable, prompt, and really knows his stuff… I thought my summer would be spent at the library computer station. I want to adopt this kid!!!

Kostian was great! I emailed Brilliant Geeks to explain my computer issue and ask if it was something that Brilliant Geeks could possibly fix. Kostian got back to me in about two hours. He told me that he thought he knew what the problem was, and that it was something that I might be able to fix easily on my own, without paying for a formal consultation. He emailed me a link to a simple YouTube video that showed how to uninstall and reinstall drivers. Five minutes later, problem solved! Kostian saved me the hassle of having to have my computer serviced, and probably a good chunk of money, as well. I’m so glad that I connected with Brilliant Geeks. Thank you!

They are super friendly and responded so quick when I had a computer issue. They are now my go-​to for any and all computer problems. Kostian is a wealth of computer information. I had a problem with my PC and it got diagnosed immediately. I am almost looking forward to my next PC problem. Highly recommend.

Brilliant Geeks gets 5 stars hands down. I just moved to town from western MA and had no idea who to call to set up my desktop and wireless. Because of the positive reviews on Unilocal,I wound up looking up Brilliant Geeks on my smartphone at around 9pm on a Sunday night. When I learned on their website that I could contact them via text, I certainly did not anticipate an immediate reply late on a Sunday night. Sure enough, Kosta texted and happily agreed to make a house call the next morning at 9:30am. Kosta is reliable, respectful, knowledgeable, and patient. One could not ask for better customer service. He even ran out to the store to pick up a wireless USB that I needed. He efficiently set up my home office and effortlessly synced my printer, scanner and backups and made sure it all worked perfectly before he left. I highly recommend their services for both residents and businesses.

Brilliant Geeks gets 5 stars, 2 thumbs up and lots of other kudos in my book. As I write this Kostian is at my dining room table with my mom setting up her new laptop. He was recommended to her by a friend. I have been trying to figure out what was wrong with my mom’s computer for months. Now that I have a Mac I’m not as good as trouble shooting with a PC that I used to be.
She called Brilliant Geeks and explained the issues she was having. They determined that her laptop was on it’s way out. He took the time to find out what her needs were, what her budget was and helped her find a new computer, placed the order for her and it was delivered the next day. Now he sits here transferring her files and walking her through all of the new features, bells and whistles.
He also set up a shortcut to remote support so if she has issues in the future he is only a click away. This not only makes my mom very happy — it makes me very happy.

I give Brilliant Geeks 5 stars and 3 R’s. The R’s are what earns them the 5 star review — Responsive, Reliable, and Respectful to the stress of realizing that my computer was heading south — and quickly. Kostian was recommended to me a couple years ago by a neighbor in Brighton who actually works at MIT. So even now that I live in Cambridge, I reached back to Brilliant Geeks. They identified the clever virus and programs that were slowing down the machine, made some recommendations, and installed new softward after a cleanup. This is the third time my computer needed a rescue and the work was done remotely with very fast response and patient customer service you’d expect from a high-​end retailer.