Bush Cleaners

Let me start out my saying you need to avoid with place like the plague!!! Your clothes will literally be plagued with the most god awful stench if you take your clothes here.
First off, my clothes had zero smell when I brought them in, but when I took them home I was completely disgusted. They smelled like the most disgusting sweaty mildewy socks that never dried. They smelled up my room when I took them out of the bag and so I had to immediately take them back.
They told me they would re clean them and there would be no smell, but that was a lie. When I got them back they still smelled just as bad and when I told the lady who worked there she said she didn’t smell anything. ARE YOU SERIOUS? Poor customer service, horrible service in general, and clearly something’s wrong with this lady’s sense of smell or just doesn’t care at all. I’ve never been so disappointed in any kind of business. Oh, and I had to pay a premium for the disgusting clothes. NEVER AGAIN.

I brought in two dresses, two pairs of pants, and three sweaters as a first time customer. With the discount, it cost about $ 33, and even with that low price I’m extremely disappointed with the service. Three of the things I brought in had spots on them that I asked to be removed. None of the stains (pen, food, etc.) were gone, nor did they appear to be any lighter than when I brought the clothes in. Furthermore, one of my white sweaters now has a new stain on it. Some of the clothes have a baggy fit like they haven’t been cleaned, and there is significant pilling on one of the sweaters that wasn’t removed/​made any better.
I won’t be using this cleaning service again. I could do better at home with some Woolite.

I took my favorite blouse to the Newbury Street location to have a special fix it job done on it as it was very delicate silk. After discussing it with the manager I very carefully said «Please don’t have the tailor do anything until I’ve talked to her. Her is my number…» Next thing I knew they had chopped the sleeves off of it as we had discussed, but not agreed upon.
I’m looking into other cleaners.

AWFUL PLACE.
I’ve used them before, but the last straw was when I took my favorite Brooks Brothers coat here after getting hosed down by a bus. It came back dirty and they burned the buttons.
Asked for a refund — three times — and even after the woman consulted her manager, no dice. They wanted a second shot at cleaning the coat? Absolutely not after the buttons were burned!
Overpriced, unhelpful, and unfriendly. The pledge on their bags is bull:
«We promise to return your clothes ready to wear and ready when promised with friendly, helpful, competent service. We Keep Our Pledge Or You Keep Your Money.»

Bad customer service… maybe some of the worst I ever experienced. Ruined a couple shirts before I found another cleaner to use closer to home. Too bad they are so awful because it was convenient. I’d clean my own shirts/​pants/​suits before I would let these guys touch my clothes. I wouldn’t let them wash a pair of socks for me they were so pathetic. Save the aggravation and stay away from these people. Just because they are big doesn’t mean they are good.

This would be a 5-​starer if the prices were a bit lower… but the service is great, and they are environmentally friendly as well. They also have so many convenient locations, and a program where you get a discount after spending a certain amount money (folks, I’m a cheap, cheap girl… I can’t give you details because I don’t tend to buy «Dry Clean Only» clothes). I don’t dry clean much, but I ALWAYS go here when I do.
The also do the standard repairs that most dry cleaners do, and have fixed a few fallen hems for me and replaced buttons.
They do good work, are good to the environment, and offer great service.