Casey’s Towing

The worst human beings in this planet work at this place. I wish I could give them negative 5 stars!!!

Terrible experience — They originally said it would take 30 minutes for a tow, took over 2 ½ hours — I’d call ever 15 minutes and they lied everytime saying only ten more minutes. It was expensive, they were rude and took forever. Literally they couldn’t do a worse job.

AVOID. not honest

After being wrongfully towed from a parking lot of stores I was shopping in I reached out to the company numerous times and have never had my calls returned. Apparently their driver said he saw me leave the premises, however my passenger had left to rein errands, which I explained, but I had shopping to do and went into the store. I’m pretty sure it doesn’t matter where my passenger went as long as the person driving stayed in the area. I’ve reached out to the store I was shopping in where I had to leave my purchases to go out and see I had been towed, the manager was irate! He is reaching out to his district manager to see if they can show me in the store shopping. The woman on the phone was so rude and saying «whats your proof, whats your proof», I told her I did have proof what proof did the tow truck driver had her response was «well he saw you». hmmm well thats impossible. I saw the tow truck driver when we parked I’m not an idiot I wouldn’t have parked illegally in front of him. If they don’t return my calls and amend their error I will be reaching out to the Better Business Bureau and the Globe which have previously written about how horrendous they are!

They were rude, unprofessional and insulting. Do not ever use this towing company. They work out of a shabby trailer and have no concept of customer service or care for one’s vehicle. They damaged my car and refused to do anything about it! The city should cancel any contract with them. The company should be shut down!!!

I called them to tow my car so no reason to be pissed off. They showed up earlier than expected. Towed it to where I asked. Carefully executed. No problems.

I gave this company a try twice. First time I ran out of gas and needed a lift to a gas station. My car was within site of Casey’s Towing, They said that all their trucks were out on calls and would have to wait. While I was waiting for over 45 minutes, a pedestrian offered to help push my car to a gas station about 1000 yards. The kindness of strangers is a wonderful thing.
Second time I called AAA for roadside assistance to change a flat tire. After an hour roadside assistance auto-​called me back to check on the progress. They called Casey’s Towing and was told their trucks were out on police business and would be at my location in 15 minutes. After another hour and a second auto call from roadside assistance, Casey’s Towing said that it was unexpectedly busy day. Roadside Assistance contacted another towing company and they arrived within 20 minutes.
Lesson learned. Take heed from this and other reviews. Avoid Casey’s Towing!!!

so I get a flat tire and I call MCA to get my car towed to my house. They told me Casey’s was the closest to where I was at and told me it would take 55 mins for them to get to me. IT TOOK 2 FREAKING HOURS!!! honestly it shouldn’t have even taken more than 20 mins to get to where I was at but okay –_–
I almost peed on my damn self waiting for the tow guy. The staff didn’t even have the courtesy to call me and tell me the tow guy was going to be late… EXTREMELY late.
Don’t ever call this place or have someone recommend this place to you, you’re just wasting your time. It may be a 24 hour towing service but who cares with all the horrible experiences I had and others who gave reviews about this place

After seeing the reviews everyone has given Casey Towing I am in shocked becasue I had a GREAT EXPERIENCE with them.
My car had broke down at my sisters house so AT&T sent them to my rescue.
The next day I went to get my car and they were so nice to me.
then not even a couple of hours later my car stopped on me again and they came to my rescue again and another time when I broke down.
I am grateful for their night staff and how they looked out for my children and I.
what tow company do you know off that manager calls you at home to make sure that you and your children made it home safe? (when your car breaks down they can not carry children in the truck cab so I had to walk 5 blocks home while they towed my car) Well Casey Towing does.
There the best.

Of course I was frustrated about being towed and it is in a really tough location to get to, but they lady who took my cash was very nice, understanding, and helpful while I was there. However, the next day when I called to get info about who had me towed, they hung up on my 3 times!

Scumbag tow company. Check ou the Globe’s recent expose to see their corrupt practices. Awful people.

Not that getting towed is ever a good/​fun thing, so I can’t believe I’m giving this place 3 stars. But, after reading the other reviews here, thought I should at least share that my experience wasn’t nearly AS horrible as all these.
The staff was friendly enough. They’re dealing with angry/​miserable people all day and somehow aren’t completely jaded towards life. Didn’t see any damage to my car either, and had no trouble getting out.
It’s a sketchy, hard-​to-​find lot (had to ask 3 random people walking around where it was) in a warehouse district behind South Bay Center. The office is a run down trailer and the lot itself is small. And bring cash if you’re leasing your car, they won’t let you pay with credit.
Getting towed sucks, and if I HAD to get towed, I wouldn’t choose this place. But I was afraid I was going to to find dents and prostitutes and heroin needles in my car when I picked it up here and it was fine. Got in, got out, making sure I read every f’ing street cleaning sign from now on.

This is by far the worst business I have ever had to experience. Car got towed due to street cleaning (my fault) but when I showed up and retrieved my car, the nightmare ensued. The woman dealing with me was nice enough, but clearly could care less. When I opened up my car, I noticed that everything in my car has been tossed around — clearly not my doing. Upon further inspection, I notice someone must have smoked pot in the car because it stunk like illegal substances, then I noticed a large squeaking noise now coming from the rear of my car, and to make matters far worse — my GPS was stolen. Police could care less — after all, they are contracted by the city for street cleaning tows. Everything about this business is crooked. Horrible horrible experience and I hope you never have to retrieve your car from this place.

UGH. What a day of frustration. First, my car was towed from the South End because of street sweeping. Because clearly, giving me a $ 40 wouldn’t be enough, but they also have to tow my car to this terrible place. I was at my daughter’s music class, and when I found out that the car was towed, the nice ladies at the music school called them and asked if they could bring the car back since I had a toddler with me and she couldn’t go in the taxi without her carseat. They said they’d bring the carseat but not the car. Awesome. I can’t install the carseat in the cab, so luckily I found someone willing to watch her while I I cabbed it to this gross tow yard. It was quite possibly the dirtiest, sketchiest place I’ve ever been. Gross.

This place is run very unprofessionally.
My car was towed after I was hit by someone on Harrison St. The other person’s insurance company asked that Casey’s Towing send an invoice so that they could pay the bill (on a Thursday). Casey’s somehow did not manage to send the fax right before the long weekend… SURPRISE SURPRISE! Now we are being charged for the storage over the long President’s Day weekend. When I called, the «manager» came on the phone (after I spoke to a very unhelpful woman) and refused to admit their wrong doing, saying instead that they were not responsible for their faulty fax machine. Lot’s of double speak and circular logic to justify them purposefully trying to suck extra money out of a stranger.
THEN, they leave the keys in the car, battery died and they charged us $ 50 for a jump start.
I have been towed before and am never really happy about it, but if you have a choice for which towing company to call:
DO NOT CALL CASEY’S TOWING— unless you absolutely hate the person you are having towed.

Not that I have high expectations from a tow company…
As if it’s not bad enough to get your car towed… once I got there to pick it up, I found out that unless you are the registered owner you have to pay with cash. Yes, even though they say that you can pay with a credit card. Luckily, there’s a Citizen’s Bank down the street (and apparently a Bank of America too?).
Once that got settled they told me I could go find my car in the lot and that I should «just see it when I’m out there.» Finally saw it and it was blocked in by three other cars. When I told the guy which car was mine he said «Aw g-​d d-​mn it!» Sorry to bother you, dude. After he moved the other cars and I started to squeeze in between my car and the one next to it (to unlock the door, I ultimately had to climb in through the passenger side door as they were parked maybe 6 in. apart) the nice employee called over to me: «You think you can get out of that spot? If you can’t get out of that spot, you have no right to be driving that car. Hahahaha.» I wasn’t laughing.